Engineer Software

NETRAPAL RANA

T-*, ***, SUPREME TOWER SECTOR-** NOIDA

Mobile: +91-783*******, Email: ***********@*****.*** CARRIER OBJECTIVE

To serve the organization with sincerity and honesty by making best use of my capabilities, skills and knowledge.

Course University Passing Year

B.A. Dr. Bhimrao Ambedkar University, Agra 2015

Certificate Board Passing Year

XII U.P. Board 2011

X U.P. Board 2009

WORK EXPERIENCE

Company: NIKOLA TECH PVT LTD (STRAWBERRY POS) from Aug, 2017 to May, 2019.

Designation: Implementation Engineer

Job responsibilities:

• Visiting restaurants and deploying the software.

• Setting up Cloud Based on the devices and making sure physical setup is done as per restaurant’s requirement.

• Communicate with the clients to understand the requirements and increase product suitability for the same

• Setting up data for inventory management for a client.

• Interacting with merchants to setup data points and facilitate a seamless transition to Base POS

• Training merchant’s (restaurant and corporate) staff on the use of Base.

• Query Handling

• Identifying the training gaps and making sure staff is comfortable using the new system.

• Having conversations with merchants to help them solve problems and troubleshoots the system and identify the root cause of the issue.

• Escalation of problems to various teams.

• Provide support on different channels to resolve blocking issues.

• Collating feedback about feature requests.

• Supporting tech team in testing, identifying issues and designing of front end & back end tools.

Company: PAYTM since June, 2019.

Designation: Deployment Engineer

Job Responsibilities:

• Responsible for the Device and software deployment.

• Mapping the EDC machine on Linux and Android Platform.

• Responsible for the training of Weavdin Billing Software.

• Interacting with merchants to setup data points and facilitate a seamless transition to Base POS

• Generate and deploy Paytm QR sticker and Standy.

• Having conversations with merchants to help them solve problems and troubleshoots the system and identify the root cause of the issue

• Supporting tech team in testing, identifying issues and designing of front end

& back end tools.

• Setting up data for inventory management for a client.

• Handle the query related to Billing Software Paytm Weavdin.

• Handle 30+ services call on daily basis.

STRENGTHS

Leadership

Time Management

Learning Capabilities

HOBBIES

Listening music

Playing cricket

PERSONAL DETAILS

Father’s Name : Mr. Rajan Singh Rana

Date of Birth : April 20th, 1994

Gender : Male

Nationality : Indian

Marital Status : Unmarried

Language’s Known : Hindi, English

Contact No. : +91-783*******

DECLARATION

I hereby declare that all the entries made in this resume are true to the best of my knowledge and belief.

I am willing to produce/present original certificates on demand at any stage. Date:

Place: (Netrapal Rana)

Contact this candidate