+1-206-***-****

**** *** ***. **** ****, Seattle, United States www.balabasuvaraj.com

Projects and Process Improvements

Redefined Change Process for Handling Request for Simcorp Dimension Configuration Changes

Reduced the time spent on change analysis by 50%

Eliminated additional resource requirement by 40%

Re-defined the change delivery windows so as to better plan go live window

Simcorp Dimension Release Upgrade (Yearly Recurring Project from 2009 - 2016)

Prepared the end-to-end 'Go-Live' plan for the Release Upgrade including every step necessary and reported project status to management

Worked with Application, Infrastructure, Development, Testing and Operations teams to define individual tasks and responsibilities and document the same in the go-live plan

Prepared the 'Configuration Plan' including resourcing for the implementation of Configuration changes post technical upgrade

Tracked the completion of each milestone of the go-live plan and reported to Management

Acted as SPOC and escalated delays and issues arising out of upgrade immediately for resolution so as to resolve before start of business

Multiple Simcorp Dimension Projects from 2010 - 2016

DCF File installation Project on Simcorp Dimension (Recurring Project)

INS File installation Project on Simcorp Dimension (Recurring Project)

Education

Cornell University, USA – Product Management Certificate

Balaji Institute of Modern Management, India – Post Graduate Diploma in Management (Finance)

Visveswaraya Technological University, India – Bachelor of Engineering (Telecommunications)

Certificates

AWS Certified Cloud Practitioner

ITIL4 Managing Professional

All ITIL (2011) Intermediate Lifecycle Module Certificates in IT Service Strategy, IT Service Design, IT Service Transition, IT Service Operations and IT Continual Service Improvement

PRINCE2® 2017 Practitioner

‘DevOps Culture and Mindset’, a Coursera course developed and delivered by University of California, Davis

‘AWS Fundamentals: Going Cloud-Native’, a Coursera course developed by AWS, and is delivered by AWS technical instructors

Skills

Soft Skills

Work Permit

Non-Restricted Work Permit: Authorized to work for any employer in United States (Visa Type: L2 EAD)

IT Change Management

ITIL IT Deployment Management

IT Service Management IT Configuration Management

Communication Coaching

Balasubramanya Basuvaraj

Summary

Result-driven and customer-oriented professional having over 10+ years of experience as a Subject Matter Expert in Incident, Change, Release and Configuration Management in various IT disciplines.

Experienced Service Management professional managing service relationships with multiple vendors including SLA management, reporting KPIs, Resourcing and Project Management using Scrum/Agile Methodology.

Prince2 practitioner aiming to leverage considerable experience and efficiency expertise into project manager role. Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions.

More than 5 years of experience in leading team with track record for identifying opportunities to improve and deliver results in fast paced large-scale organization.

A Leader with motivational management style, inspired by the business vision with a reputation for building teams and retaining talent.

CCNA

Professional Work Experience

EUMETSAT (Codifie UG), Germany

Operations Configuration Management Specialist

Jun 2017 – Oct 2019

Individual Contributor in As-Built Operations Configuration Management (CM) team at EUMETSAT (European

Organization for the Exploitation of Meteorological Satellites) as an External Contractor on behalf of Codifie UG.

- Responsible for Configuration Management of

Configuration Items (Hardware, Software and

Documentation) of specific Operation Facilities to administer and perform an end-to end tracking of

Change Requests, Proposals and Configuration Items identified for responsible facilities.

- Keep up to date the database in the CM Tool Micro Focus Dimensions, recording the mapping between Changes

and Configuration Items, and the mapping of Software items onto Hardware items.

- Manage and support the As-Built changes (Engineering Change Requests and Proposals) on responsible facilities and administer the Engineering Change Review Board in rotation.

- Prepare and publish CM metrics and KPIs.

- Mentor and train new team members on processes and provide on the job training to bring them on par with existing team members

HCL GmbH, Germany

Senior Business Analyst (Change Manager / Release

Manager / Incident Manager)

May 2009 – Dec 2016

Senior onsite team-lead managing the Release and

Deployment function for the Simcorp Dimension (SCD) application at Deutsche Bank, client of HCL Technologies Ltd.

- Achieved a 100% success rate in delivering releases on time as per business requirements whether they are Normal, Exceptional or Emergency changes.

- Responsible for managing changes by defining scope, identifying dependencies and risks and scheduling

changes by coordinating and negotiating with cross- functional internal and external teams including Vendor, Network/Server/Infrastructure, Engineering, Data,

Business and Senior Management teams on the

Application (Simcorp Dimension), and its related CIs including Hardware, Network and Infrastructure (Wintel and Oracle Database Environment), from the Controlled Test Environment, through to SCD Production

Environment.

- Managed and coordinated multiple projects in Simcorp Dimension including Release Upgrades, Wintel and

Oracle Data Center Operations support and migration of interfaces from Simcorp Dimension to BlackRock

Aladdin, etc.

- Managed Incidents resulting out of change

implementation activities end-to-end and facilitated the sessions with SME’s to troubleshoot and identify root causes (RCA) as part of Problem Management and build up Knowledge Base for User Support team.

- Collaborating with the client managers to set up the new workflow for the Business Continuity Management

(BCM) adhering to latest standards and meeting Audit Requirements

- Utilized IT Service Management principles and Project Management ideologies to develop a Process for the effective handling of Change Requests for the SCD

Production Application starting from delivery of change requests by the developers, testing of the developed change, analysis of the change and finally the rollout of change in Production to improve productivity by 50%.

- Performed User Acceptance Testing (UAT) on the

organization wide implementation of ServiceNow tool to replace BMC Remedy for IT Service Management. Learnt basics of configuring ServiceNow to adapt it to our Change and Release Management Processes.

HCL Technologies Ltd., India

Business Analyst

Jan 2007 – May 2009

Multiple Roles including:

- Part of the Manual Regression Testing team for Deutsche Bank, client of HCL Technologies Ltd.

- Part of the Simcorp Dimension Competency Center. Certified as a Simcorp Dimension Professional.

- Part of the Investment Banking Group within Business Solutions Group (pre-sales team) and responsible for opportunity management, bid management, responding to proposals, building collaterals, sales pitches, client visit management, etc. for domains and accounts

identified for our group

Professional Courses

- Cisco Certified Network Associate (Trained)

- Architecting on AWS Virtual Online Classroom Training from TLG Learning (AWS Training Partner)

- AWS Technical Essentials Virtual Online Classroom Training from TLG Learning (AWS Training Partner)

- AWS Cloud Practitioner Essentials (Second Edition) Digital Training from AWS Training

- AWS Fundamentals: Going Cloud-Native from Coursera

- Learning Jira Software from LinkedIn Learning

- Six Sigma Yellow Belt Specialization from Coursera

- DevOps Culture and Mindset from Coursera

- Simcorp Dimension Academy (Simcorp Dimension

Version 4.3) from Simcorp Academy

Tools and Applications Used

- Microsoft Office

- Microsoft Visio

- Microsoft Project

- ServiceNow

- Micro Focus Dimensions CM

- BMC Remedy

- Atlassian Jira

- Atlassian Confluence

- SimCorp Dimension

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