Customer Service

Location:

Posted:

September 20, 2020

Toqa Atef Ahmed Alkady

BASIC INFORMATION

Address: 6th of October - Giza

Mobile Number: 010********

Email: **********@*****.***

Marital status: single

EDUCATION

Misr University for Science and Technology - Foreign Languages & Translation September (2016 – 2020)

Major, English - Minor, Greek

GPA: 4

Ranking: 4th

EXPERIENCE

Capital Design Studio – Customer relations representative (April 2020 – Present)

•Understand customer complaints.

•Follow up with customers to ensure satisfaction.

•Monitor competition.

Vodafone UK - Customer service advisor (June 2016- September 2016)

•Respond promptly to customer inquiries.

•Handle and resolve customer complaints.

•Obtain and evaluate all relevant information to handle customer and service inquiries.

•Manage customer's accounts.

•Follow up on customer interaction.

MUST – Official class representative

•Work with students to resolve problems.

•Bring the class perspective and ideas to the committee

•Organize the class’ graduation celebrations and ceremonies. CERTIFICATES

Lingo Soft 2020 Training Program – Introduction to Localization

•Completion Certificate

ICDL Certificate - (December 2019)

SKILLS

•Efficient knowledge in all areas of Microsoft Office, including Word, PowerPoint, and Excel

• Excellent communication skills, both written and verbal

• Working in teams and with different disciplines.

• Working under pressure

• Working with multinational organizations.

• Attention to details

REFERENCES

References are available upon request.