Social Media Sales

Zhandrea McClary

The Colony, TX

972-***-**** **********@*****.***

www.linkedin.com/pub/zhandrea-mcclary/70/496/ab3

Blog: https://zhandrea.wordpress.com Portfolio: https://zhandreaportfolio.carbonmade.com

OVERVIEW:

Technology: Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Knowledge of social media outlets (WordPress, Twitter, Facebook, Instagram, YouTube)

Customer Service: Effective interpersonal communication skills, responsible and reliable

Sales: Background in retail sales and wholesale

Fashion: Fashion blogging, Trend awareness, Garment construction

EDUCATION:

Wade College - Dallas, TX

Associate of Arts in Merchandise and Design Concentration: Fashion Design May 2015

Relevant Coursework: Marketing, Fashion Design I-IV, Communication, Business Principles, Management

Registered Behavioral Technician Certification September 2018

PROFESSIONAL EXPERIENCE:

Great Lakes Educational Loan Services – Customer Service Representative November 2019 – Present

Go over repayment plans and forgiveness program options with borrowers

Take payments over the phone

Transfer borrowers to escalation support or other departments as needed

Help borrowers over the phone with filling out various applications

Confirming with borrowers if we received documentation and payments

Emailing borrower appropriate information depending on circumstance

Updating borrower’s personal information

Complete monthly trainings

Notating summary of each call

Update borrower’s data for processing of applications

Coach-Net – Dispatcher April 2019 – November 2019

Gathering membership information

Mapping out members location and destination

Transferring calls to member services as needed

Dispatching roadside services to members

Returning member’s calls concerning arrival to location

Supplying credit card information to independent service providers and updating their information

Dispatching emergency services to members.

H&R Block – Client Service Professional January 2019- April 2019

Scheduling appointments for clients by phone and in person

Greeting clients

Communicating with clients on upcoming appointments

Answering questions for clients involving the services we provide

Compiling end of day financial receipts

Replenishing office supplies

Maintaining a multi-line communication system

Handled outgoing mail

Step-In Autism- Behavioral Technician and Closer April 2018 - October 2018

Teach and support children with autism and other learning disabilities

Consulting with parents on their children’s progress

Organized, cleaned, and closed office at end of business day

iTWorks- Apple Specialist Sales Associate Nov 2017-March 2018

Assisting customers with purchasing needs

Troubleshooting customers devices that they bring in the store

Receiving product into inventory

Ringing out customers

Checking customers devices in for servicing

Taking orders for product not in stock

Answering phone calls

Store cleaning

Filing and Copying

Culture Hype- Public Relations Intern Jun 2015-Jun 2016

Creating social media posts

Researching and documenting TV shows, radio stations and editors on media lists

Formulating promotional ideas for clients

Contributor/Writer

Forever 21- Sales Associate Dec 2013-June 2016

Customer service for a women’s apparel, accessories, and cosmetics retailer

Drive product sales. Handle merchandise transactions.

Answering store phone

VOLUNTEER:

2015 – Event Assistant – Blogger2Boss Hosted By CultureHype

-Checked in and out attendees

-Set up event displays

2013 -Temporary Sales Assistant - j mode, Market Week at Dallas Market Center

Greeted Buyers; Set up merchandise displays/merchandise

2016 – Volunteer – Music Saves Lives, Vans Warped Tour

-Passed out posters

-Informed people about the non-profit organization

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