LEDIVIE ZOILA VIBAR MARTEJA
FARWANIYA, KUWAIT
**********@*****.***.**
+965 - 66856268
OBJECTIVE
To share my knowledge in the field of work as well as to further develop my interpersonal skills.
COMPETENCE
Adept with proprietary software for data entry such as Excel and Word and familiar with general office equipment including copiers, scanners as well as proficient in other clerical and administrative duties.
Trained in various emergency situations as office personnel; identify problems and coordinate immediate response.
Organized, self-motivated and reliable so as developed ability to work in a fast-paced environment.
Maintained excellent customer relations and diplomatically resolved customer complaints on as-needed basis.
Career Service Eligible (Professional).
EXPERIENCES
SALES EXECUTIVE (Organique Store) 2019 – current
Providing outstanding customer knowledge and information on the products being offered.
Responsible for monitoring the items conditions and expiry dates.
IN-STORE CASHIER (Kuwait Airways Gift Shop) 2017 – 2019
Oversee daily operation of the shop.
Monitor stock movement and ordering of items replenishment.
Maintaining that merchandising and display are kept to high international level in accordance with the company and supplier standard.
Giving a customer care and after sales service.
CASHIER (KAC / JAW On-board Sales) 2005 – 2019
Accountable in receiving the remittances of the on-board sales made by the cabin crews.
Making sure that the cash (KD and other foreign currencies) were being deposited on a daily basis.
Sending (through e-mail) everyday summary reports.
Tending sales account statements and monthly crew deduction to the main office accounts department.
SALES EXECUTIVE (Kuwait Duty Free Shop) 2004 – 2005
A sales executive for Kuwait Duty Free Shop that was then managed by HABCHI & CHALHOUB W.L.L
Liable for the inventory of all the products available at a certain section.
Communicating in writing or in person to the shop floor supervisor regarding customer complaints and inquires that can’t be resolve alone.
Ensuring that the needs and satisfaction of the customer will be met at all times.
SEMINARS AND TRAINING ATTENDED
CAREER COACHING & TRAINING
Effective Communication Skills Course
June 2013
SALES TECHNIQUES & CUSTOMER SERVISING
Kuwait Duty Free
August 2004
EDUCATION
Davao Oriental State College of Science and Technology (DOSCST)
Graduated with overall GWA of 2.017 on a 5.0 scale.
Earned an elective of 11 units in Education Course and 9 units in Computer Course.
Bachelor of Science in Mathematics
Degree – BS MATHEMATICS
April 2003.
REFERENCES
It shall be furnish upon request in case of a more pertinent information will be needed.