Manager Sales
Resume:
Deandra R. Dean- Cartwright
New Providence Nassau, Bahamas
adf9ci@r.postjobfree.com
Tel: 242-***-**** Cell: 544-5559/ 816-6963
P.O.BOX N10390
PROFILE:
A motivated individual who is eager to deliver the knowledge and experience received in Hospitality. To secure a challenging position with a moving and upward organization, given my proven leadership skills in team management.
Job Experience:
June 2016- Present Dolphin Cay Atlantis Paradise Island Bahamas
Manager of Operations
Daily Reporting
Monitor Department Revenue
Monitoring the call center for the water park
Management of Call Center Reservation
Aqua Venture/ Water park Manager (Operating sales stations)
Monitor inventory control within the department
Staff Scheduling
Wristband Control
Guest Issue Recovery Team
Quality assurance for Dolphin Cay and Water park
Staff Management of 55 employees
March 2010 –June 2016 Dolphin Cay Atlantis Paradise Island Bahamas
Assistant Manager
Daily Reporting
Monitor Department Revenue
Created Programs for staff recovery
Management of Call Center Reservation
Created manuals for call center and sales agents
Monitor inventory control within the department
Staff Scheduling
Wristband Control
Guest Issue Recovery Team
Hotel Customer Service Training
Monitoring large volume of staffing
Nov 2008- Feb 2010 Dolphin Bay Atlantis Dubai
Assistant Manager
Daily Reporting
Monitor Department Revenue
Created Programs for staff recovery
Created manuals for call center and sales agents
Monitor inventory control within the department
Assist marketing team with networking the hotel product with different companies
Assist with marketing team (monitoring destination management companies’ contract within the department)
Liaised with the finance team in ensuring that the Destination Management Companies (DMC) and Travel Agencies (TA) sent and received proper documentation to avoid revenue loss
Convened with internal auditors and Dubai World auditors to discuss operational procedures and options for more accurate reporting
Aug 2008- Nov 2008 Dolphin Bay Atlantis Dubai
Educator
Educational Sessions
Created a program called Marine Camp at Dolphin Bay
Department Trainer
Teamer leader role
Feb 2007-Aug 2008 Dolphin Cay Atlantis the Bahamas
Guest service Hostess
Call Center Reservations
Training Seminars
Selling dolphin interaction
May 2003-2006- Bed Bath and Home
Cashier
Sales & Marketing Coordinator
Computer Skills:
Microsoft Word
Microsoft Excel
Microsoft Power point
Adobe reader
RTP System (interaction reservation)
Galaxy System (ticketing reservation)
Opera System (hotel reservation)
Atlantic University Certificates:
Global Performance Appraisal
Coaching: Power of Questions
Coaching: The Right Approach
Coaching: Solving Employee Problems
Coaching through change
Line Staff Training
Leveraging Individual Performance
Labor Relations
Leadership Excellence
Time Management
Conflict Resolution
Anti-bribery Training
Work Ethics Training
Achievements:
Achieved 2nd place in Junior Achievement speech competition
Achieved (6) BGCSE in the year 2004/2005
Certificate for Key Club completion
Sales Agent of the quarter at Dolphin Cay Atlantis (June – August 2007/ September – December 207)
Employee of the month at Dolphin Cay for the Month of May 2007
Certificate of Recognition (grand opening team) at Atlantis The Palm Dubai
Promotion as Assistant Manager in November 01.2008
Crystal Award Nominee for Year 2010
Manager of the month for Year 2013-2014 (2 Different Months)
Manager of the month for Year 2015 (4 Different months)
Manager of the month for Year 2016 (1 Month thus far)
Education:
2005-2008 College of The Bahamas
Minor in Accounting
Major in Marketing
1999- 2002 Senior High School Kingsway Academy
Secretary of Key Club 2003
Achieved 7 BGCSE
Graduate Diploma
Certification/ Training Courses:
American Express Credit Card Certification
Completion in Hotel management
Customer Service Recovery
Certificate in Effective Management program
Work Ethics Training
Train the Trainer Certification
Anti-bribery Training
Contact this candidate