Sales Representative Customer Service

Crystal Davis

**** **** ******* ***** ******: 404-***-****

Snellville, GA 30039 **************@*****.***

QUALIFICATION SUMMARY

Self-driven hard worker who is looking to find a career home with a forward moving company of the future. I am a dedicated person who thrives in any position I’ve ever taken up. I will bring fresh ideas and new perspective with me wherever I go. I have over 4 years of experience as a Human Resources Administrative professional with a strong background in customer service utilizing organizational and analytical skills. Proven experience in effectively working in a team environment. Expertise in the following procedures:

Data Entry

Exit Interviews

Payroll

HRIS systems

EXPERIENCE

Concentrix, Snellville, GA

Nationwide Rep, Present

Customer service phone agent for the billing department

Process payments in the form of credit cards and electronic funds transfer

Updating policy changes and answering general questions regarding rates

Investigating premium changes and rate increases

Concentrix, Snellville, GA

Apple Care Rep, 2019

Customer service phone representative for iTunes+ billing department.

Troubleshooting iPads, Phones and iPods when customers are having uncommon issues with their devices.

Escalating calls when needed for complicated technical issues.

Handling billing inquiries for customers and FAQ’s for potential customers.

Sitel, Lilburn, GA

Customer Care Rep, 2015-2018

Supported phone systems while providing customer service to returning clients.

Handled escalated issues with manufactures and delivery companies.

Order processing; open communication with dock and bay managers for loss or missing shipments.

Account management for businesses and schools placing large orders.

Developed the training course material for new hires.

Course instructor for new hire training and provided performance evaluations.

American Girl, Alpharetta, GA

Manager-Seasonal, Server, 2011-2015

Manage day-to day operations for over 15 employees; serve as a liaison between customers and employees to identify and resolve individual needs.

Trained new associates on policies and procedures.

Ensure guest satisfaction by effectively utilizing communication, teamwork, and time management skills.

Keeping stock records for product reorders, stocking and organization of daily use products.

Forever21, King of Prussia, PA

Sales Representative, 2009-2010

Provided sales and marketing consulting.

Increased sales by maintaining the highest level of customer service and guest satisfaction.

Trained new employees on policies and procedures.

Partnered with security to reduce theft and maintain maintenance of store front.

Pep Boys, Philadelphia, PA

Administrative Assistant, 2002-2006

Performed administrative functions in support of HR: filling, faxing, data entry, payroll distribution and accounting intake.

Retrieved information from various databases for Benefits and Travel department and assisted in preparing for new employees and open enrollment.

Coordinated special events for internal functions to boost employee morale.

EDUCATION

Bachelor of Administration, Not complete

DEVRY UNIVERSITY, Online Courses

Major: Business Management

ADDITIONAL INFORMATION

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Administrative Skills: Dictation, Data Entry, Event Coordination, Hiring, Exit Interviews

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