Technical Writer

AMANDA GREY

TECHNICAL WRITER AND DOCUMENTATION SPECIALIST

717-***-****, ***********@*****.***

PROFESSIONAL EXPERIENCE

TECHNICAL REPORT WRITER & TRAINING AND DEVELOPMENT FACILITATOR FOR EAST COAST Intertek B&C (Architectural Testing)

(AUGUST 2017- CURRENT)

● Provided report writing services for eight architectural product testing laboratories in the United States

● Authored customized field and lab reports by extracting information from data sheets, construction drawings, photographs and videos provided by field and lab technicians

● Created charts, tables and sketches; labeled and enhanced photographs; inserted notations; customized test procedures and methods as needed

● Revised reports pursuant to clients’ requests

● Documented testing narrative in accordance with quality protocol and AAMA, ASTM and NAFS specifications

● Collaborated with technicians, project facilitators and managers to reconcile misinterpretations of data

● Administered Interek’s Evernote business account

● Wrote SOPs, checklists and other support documentation as needed

● Hosted on-site and virtual training sessions about best reporting practices and procedures

● Worked with SME to create AAMA Fenestration Associate Equivalency training program

● Administered testing platform in Google Forms by documenting test scores and analyzing results to improve training program

● Generated certificates of completion and nominated respondents for competency approvals in Sharepoint

Programs: Word, Power Point, Excel, One Note, Outlook, Adobe Acrobat, Evernote, Sharepoint, Oasis, Google Forms, Google Docs, Go-to-Meeting, Skype DOCUMENTATION SPECIALIST - YORK, PA (SEPT. 2016- JULY 2017) CBF Bakery Systems

● Designed operating and installation manual template for customized conveying systems

● Calculated pricing information for spare parts lists

● Labeled mechanical drawings

● Created user guides for operating screens

● Generated a new manual for each project that included spare parts lists, mechanical and engineering drawings, user guides for operating screens and other associated documentation

● Published manual in hardcopy format and live electronic format with links

Programs: InDesign, Illustrator, Word, Adobe Acrobat, AutoCad, Outlook GHOSTWRITER FOR ADOBE’S DIGITAL MARKETING BLOG - REMOTE (MAY 2016- SEPT. 2016) Stokes Creative Group

● Referenced technology and computer magazines and related publications to develop interview questions for SMEs with topics including data analytics, predictive analytics, data-driven marketing and machine learning

● Drafted technical articles in voice of expert using interview transcripts

● Integrated SEO keywords into articles

● Collaborated with editor and SME to perfect content and ensure article met criteria outlined in Adobe’s style guide

● Created tweets of varying lengths for Adobe’s Twitter page

Programs: Google Docs

JUNIOR TECHNICAL WRITER - (NOV. 2015 - APRIL 2016) Johnson Controls, York, PA

● Assisted the publications department in the creation of operating, maintenance and service manuals for commercial chillers

● Gained knowledge of products by referencing existing manuals, brochures and virtual simulations and conducting interviews with SMEs and engineers

● Assisted in the drafting, reviewing and paging of manuals in Word and In-Design

● Wrote checklists for service manuals and company-wide technical bulletins and updates

● Created process flow diagrams for manuals

● Modified engineering drawings and graphics

Programs: Adobe InDesign, Illustrator, Word, Sharepoint, Outlook DOCUMENTATION SPECIALIST - REMOTE (MAY 2015- AUGUST 2015) Skyware Hospitality Solutions

● Wrote help directions for hotel management software

● Utilized demo version of software to identify gaps in program where directions didn’t exist

● Captured graphics and wrote help directions in a step-by-step format and submitted them to software developers for approval

Programs: Madcap Flare, Skype, Word

EDUCATION

● Elizabethtown Area High School - Diploma

● University of Arkansas at Little Rock - Professional and Technical Writing

(Degree currently in progress, 4.0 GPA)

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