Assistant Front Desk
Resume:
LOVIETTA R. BROCK
*********@***.***
Experience Summary:
A highly-motivated and organized professional with over 15 years of experience providing thorough and skillful administrative support to department managers.
Demonstrated track record of successfully managing small to large projects from start to finish
Proven proactive leadership skills as lead point of contact for various projects
Exceptional and dynamic customer service skills
Strong organizational skills as well as attention to detail
Technical Skills:
Human Resources Database: Cura-Mind Scope, ADP, LAWSON, AVUE, Personnel Actions SF-50, ANYBILL
Microsoft Office Suite: EXCEL, MS-WORD, ACCESS, POWERPOINT, OANDA Currency Converter
2014 - Present Children’s Defense Fund - (Washington, D.C.)
(Receptionist/HR Assistant)
Greeting visitors and staff and ensuring all visitors are signed in
Answering multi-line phone system and transferring calls, process incoming mail for distribution
Taking inventory of supplies/operate mail/postage machine, order supplies-staples/Guernsey
Signing in FEDEX/UPS packages as well as outgoing packages, order flowers from Florist
Attending to facility to include: conference rooms, kitchen, reception, lobby area, maintenance issues
Update company staff directory changes/edits and post to the public folders/POC for Emergency Response Team
Assist 3-Companies within building with facility needs; make management decisions as needed
Process (10) invoices for payment/approval with ANYBILL/SAGE Intacct website; scan documents for processing
Process Incoming and Mass amounts of Outgoing mail for delivery (with NEOPOST mail machine)
Scheduling conference rooms for meetings/Train staff to operate front desk efficiently/effectively
Complete New Hire Orientation Schedule and forward to Departments/Managers - use of OUTLOOK - Calendars
Assist HR Director/Benefits manager - completing new hire packets, benefits packets, EBI background checks
and projects as assigned, with use of ADP HR Data base and entering PAFs into PAYLOCITY
2013 - 2014 K-Force - Staffing - (Washington, D.C./Arlington, VA)
(Human Resources Assistant (Consultant)
•Temporarily assigned to PAE as an HR Assistant to assist the Department HR Generalist
•Complete preparation of new hire files ensuring accurate documentation are in files
•Complete audit of 300 personnel files for consistency and accuracy
•Use of CURA – Mind-Scope database to search and extract employee forms and paperwork
•Extensive use of/creation of EXCEL spreadsheets to track data and present to management
•Assist with the facilities department as front desk receptionist and ensuring supplies are stocked
•Scheduling conference rooms, manage and deliver mail, answering multi-line phone and direct calls
•Temporarily assigned to non-profit org. FHI-360 to support all phases of the FANTA3 project:
• Extract info. to create EXCEL spreadsheets and tables to track company inventory
•Assist finance dept. with travelers expense reports for detailed accuracy
•Use of OANDA to convert accurate currency rates
•Assist with conference/workshops with the admin. registration, escort attendees, logistical set-up
•Interact with staff to gather info. to complete projects, prepare equipment for recycling.
•Provide backstop and operational support: photocopies, scanning, mailings, supplies
2011- 2012 Tetra Tech - (EMC) - (Arlington, VA)
(Human Resources Representative)
•Conducted complete new hire in – process, explaining company policies and benefits
• Gathered all info/data to start the background check for new employee from start to completion
•Completed HR Monthly activity report and distribute to Corporate HR/mangers
•Add employees to Metro list and send report to Corporate HR on monthly basis
•Scan and mail original copies of all required documents to Corporate HR twice a week
•Established an EEO applicant tracking log of new hires
•Conducted out-processing and submit all paperwork to Corporate HR/Receptionist as required
2008 - 2010 Mission Critical Technologies – (Washington, DC)
(Human Resources/Admin. Assistant (Contractor)
• Primarily responsible for assisting with the hiring and processing of Foreign Service Personnel for the U.S.
Government Agency for International Development. (USAID)
• Retrieved employment applications from an employment database (AVUE) and submit to managers to begin
the interview selection for the Foreign Service appointments.
• Generated reports from (AVUE) database for management involved with hiring process.
• Assist staff with the Foreign Service Personnel orientation process: Issuing forms/answering questions.
• Prepared language testing and training forms for personnel to prepare for overseas assignments.
• Lead for new ICLS -Language contract/tracking and calculating all monies used for contract
• Utilized NFC system to enter all data/coding for Personnel Actions forms (Reassignments for Personnel)
Form SF-50/Form SF-52.
Education: Norfolk State University - B.A. (Political Science)
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