Desktop Support Engineer

RANDOLFO WOOD

**** ****** ***

New Smyrna Beach, Florida 32168

Email:********.****@*****.***

Mission Statement

To work for an organization where I can utilize all of my expertise and excellence matched with integrity to exceed every expectation required of me.

Qualifications

Solutions-focused, team oriented with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. Understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support also experience in solid cabling infrastructure installation. Eager to learn any new technology with the ability to quickly apply new skills to immediately benefit work environment.

Professional Experience

FRONT DESK SPECIALIST, FIRST SERVICE RESIDENTIAL, 200 EAST CONDOMINIUMS, BOCA RATON FL.

March 2010 - 2017

Handled customer service relations for the front desk during peak hours

Coordinated maintenance work orders toward the appropriate department

Delegated valet staff to handle resident’s needs when needed throughout the building

Served as the receiving area for packages building

Checked in contractors and workers for the building to make sure they have their liability information, were certified and directed them to the appropriate work unit

May 2009 to March 2010: Definitive Services

Field Engineer/Cable Installation Engineer

• Install cat5, and cat6e voice and data commercial cabling in pre and post construction environments

• Complete cable installation projects prior to target date and prepare for successful inspection

• Working knowledge of blueprints and code enforcement

• Terminated, tagged and tested cabling to ensure network connectivity

• Supported field Avaya hardware installations to include: S8300 servers and G350 gateways

• Supported T1 cutovers and made test calls to ensure T1 was operational

• Completed basic moves, adds and changes via Avaya Site Administration

October 2007 to May 2009 present: self-employed MIS Contractor

- Various contract opportunities to include:

• Residential and commercial cabling

• Desktop support

• Telecom moves, add and changes

• Working knowledge of Avaya S8700, S8300

G350, G450 gateways.

• Rack and stack S8300/G350

July 2007 to October 2007: Jade Communications Inc

- Cable Technician

• Install cat5e, Cat6e voice and data cable systems

• Install Fiber Optics

• Perform customer site surveys

• Hands-on working knowledge of building cable, color codes, terminations on 66/110 blocks, testing, wire wrapping, and punch downs.

• Experience working on lifts in warehouse environments, hotels, banking institutions and security policy, new construction and safety policy

• Experience reading blue prints

• Network gear installations and documentation

• Experience troubleshooting voice and data cable issues

Implementations

Ran cable, Installed multiple access points throughout Florida Atlantic University

(FAU)Campus, terminated and tested.

Ran and Terminated over 300 cables throughout the FAU dormitories

Ran and Terminated over 200 cables throughout the new FAU computer lab building

Ran over 1000 feet of fiber throughout golf course in West Boca

November 2006 to July 2007: Total Network Consulting

- Network Installation Technician

• Install cat5 voice and data cable systems

• Perform customer site surveys

• Hands-on working knowledge of building cable, color codes, terminations on 66/110 blocks, testing, wire wrapping, and punch downs.

• Experience working on lifts in warehouse environments, banking institutions and security policy, new construction and safety policy

• Experience reading blue prints

• Experience troubleshooting voice and data cable issues

Implementations

Ran, terminated and tested multiple cables in Fedex facility and assisted in their new pbx cutover

Assisted in cutover for Cisco office with Cisco engineers.

Ran, terminated and tested over 200 cat5 and coax cable for Target superstore

July 2006 to November 2006: BJ Carpeting & Flooring

- Carpet Installation Tech

• Assist in the sales, site survey, prep and carpet installation

for customers throughout Dade, Broward and Palm Beach County.

August 2005 to July 2006: Myloan Inc.

- Loan Officer

• Analyzed risk potential and made sound lending judgments on mortgage loans

• Assisted customers in determining financial needs and recommended appropriate credit solutions

• Interviewed loan applicants, setup their files for processing

• Promoted and recommended products, services and answered customers’ inquiries. Advised customer of approval or denial

• Built a base of referrals for non-conforming loans through effective marketing

• Utilized Calyx Point origination software

November 2004 to October 2005: Infinity Investments

- Self Employed

• Originate mortgages for home purchases, refinance, and new home construction

• Solidify contacts with local realtors, contractors, financial advisors, and other referral sources and meet all potential borrowers, and inspect all properties for requested financing

• Review and analyze loan transaction packages for preliminary approval or denial in accordance with bank guidelines

• Assemble all required documentation for processing and underwriting on each transaction, using Pilot origination software

January 2002 to November 2004: Alliance Mortgage Banking Corp.

- MIS Assistant

• Responsible for technical support operations in high-volume, demanding corporate environment, help resolve technical issues involving network, hardware, and Windows 2000 & Professional operating systems, network connectivity, implementation, integration, and troubleshooting for remote access, printers, scanners and routers.

• Assist in managing internal 100+ node network, offering technical phone support for branches with software issues. Traveled to remote sites in order to complete service requests as well as resolve issues.

• Assisted in integrating 19 Windows NT/2000 servers (connecting) Windows NT/2000 workstations, printers. Provided technical phone support. Successfully resolved customer issues regarding connectivity, peripheral compatibility, and standard software usage questions for products on the following operating platforms: Windows 2000 Professional and Genesis as well as other software.

• Responsible for pulling cat5 cable to various locations through out office. Terminated cabling with RJ45 modular plugs and punched down cabling into modular jacks. Working knowledge of wire color codes and 568b wiring. Experience troubleshooting basic wiring issues.

Testing Tools

Fluke Network Testers

Panduit Tone & Probe

On-The-Job Training

Windows 2000 server installation

PC Imaging

Project planned departmental moves

Completed basic moves, adds, changes

Configure pc's on local area network

User profile setup

Printer Installation

Hardware and application troubleshooting

Setup remote branch offices

Pc Inventory

Cat5 cable fabrication

Wireless access point installation

Cable installation, termination and testing

Skills/Attributes

Strong Analysis & Interpretation Skills

Strong Problem-Solving Methodology

Attention to Detail

Strong Oral and Written Communication Skills

Quick learner & Very Adaptable

Strong Time Management & Prioritization Skills

Professional Demeanor

Education

Hillcrest High School Class 1992

Languages

Spanish - English

Contact this candidate