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Manager Salesforce

Clarksville, MD
September 19, 2020

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Mitula Patel

703-***-**** Resident Status: US Citizen

An Information Technology Professional with 17+ years of hands-on accomplishments in Software Testing (Automation/Manual) of Cloud and Client-Server applications developed with various stacks in Philips HealthCare domain. A recognized individual (recognition certificates available in LinkedIn) with skill set in planning, designing, controlling, and monitoring test activities as a test lead thereby releasing several service bundles and full releases by creating multiple test plans and test reports. A certified SAFE practitioner from Scaled Agile and well versed with SDLC and STLC in agile and waterfall methodologies.

Designed, developed, implemented and integrated Hybrid Automated testing framework for eCC Salesforce web application and Synapsys using Eclipse, Cucumber(Gherkin), Selenium WebDriver for UI, REST-Assured for services, Java, Junit, TestNG and MAVEN as build tool.

Instrumental in design, development, implementation and integration of Hybrid Automated Test Framework of eCC Device Master application with Visual Studio, Specflow(Gherkin), Selenium WebDriver and OOPs concepts of C#.

Released several service bundles and full releases within timelines by managing testing activities during sprints, V&V and preparing test artifacts for the Philips Healthcare and Becton Dickinson Proj.

Proficient in setting up automated and manual QA processes and methodologies.

Experience in automating functional and regression test cases using QTP 10.0.

Experience in using SWAGGER/POSTMAN/Ready API(SOAP UI)for API/Services(Rest and SOAP) for the devices.

Supported Manager in TUV Audits, Internal Audits and FDA Audits.

Experience in leading/managing teams of 10-12 testers offshore.

Acting Scrum Master of the team who ensured that team follows agile processes and facilitated agile ceremonies, mitigating impediments and reporting to RTE.

System Administrator for HP ALM/QC and Microsoft SharePoint.

Experience in testing web applications in different locales and pseudo language.

Good understanding of version control systems like TFS, Git and Git Hub.

Proficiency in writing automation test cases using Gherkin with Cucumber/Specflow.

Good understanding and knowledge of CI/CD systems such as Jenkins and AzureDevOps.

Proficient with SQL queries for RDBMS like Salesforce, SQL Server, DB2 and PostgreSQL.

Experience in creating test cases, executing and logging defects in Quality Center, HP ALM, Rally, AzureDevOps and TFS for Agile Story board and bug tracking.

Proficient with testing methodologies like smoke, regression, functional, blackbox and UAT testing.

Good understanding of Salesforce and Amazon Web Services

Academics, Recognitions and Certifications

Master of Business Administration (Gujarat, India)

Scaled Agile Framework (SAFe) – SAFe 4.0 Practitioner (Certificate ID: 437*****-****)

Scaled Agile Framework (SAFe) – SAFe 4.0 Team Course (Certificate ID: 105*****-****)

“Team up to Excel” recognition from Philips Sr. Software Development Manager

“Take Ownership” recognition from Philips Sr. QA Manager

“Thank you for great results” recognition from Philips Sr. QA Manager

“Deliver Great Results” recognition from Philips Sr. QA Manager (2012).

“Deliver Great Results” recognition from Philips Sr. QA Manager (2015).

“Take Charge – Lead Award” recognition from Philips Senior Project Manager

Technical Skills:


Waterfall, Agile(Scrum, Safe)

Operating Systems

MS Windows and Android


Java, C#, SQL, HTML, VB Script


MS SQL Server, IBM DB2, Salesforce(CRM DB), PostgreSQL

Story Boards/Bug Tracking Tools

QC, HP ALM, Microsoft TFS, Rally, Jira, AzureDevOps

Test Utilities/Tools

Selenium IDE, Selenium Web driver, QTP, VB Script, Junit, TestNG, REST-Assured, HttpClient, JSON, XML, hibernate, JDBC, Spring.

Micro Soft Tools

MS Office Suite, MS Visio, MS Project, MS Server

Domain Knowledge

Health Care, Research, USDA, MTA

Web services Tools

Swagger, POSTMAN, Ready API(SOAP UI)

CI/CD Tools

Azure DevOps, Jenkins(Hudson)

Development Editors

Eclipse, Microsoft Visual Studio, Spring STS

Version Control

VSTS, Git, GitHub, Bitbucket

Database Tools

MS SQL, IBM DB2, TOAD, Apex Data Loader, IBM Data Stage

Build Tools

Maven, MSBuild

Professional Experience

January 2020– Present Becton Dickinson (BD)

Software Test Lead (Automation and Manual) (cons: Insight global)

Project: Bactec,Epicenter,Synapsys,AP Phoenix,EC Diag tool

BD Life Sciences – Integrated Diagnostics Solutions maintains an extensive portfolio of microbiology solutions designed to make labs run more efficiently and effectively like Bactec FX/FX40, Epicenter, Synapsys, AP Phoenix.


Leading the BD-Microbiology Team Projects by planning the testing efforts, creating, and reviewing test protocols, test plans, test reports, traceability matrix, conducting meetings, adding/approving test deviations, creating memos by following 433/437 BD QR Procedures.

Team player in creating framework and automating Synapsys web application using Selenium WebDriver, TestNG framework, Maven, Java, Eclipse IDE.

Implemented concepts in Hybrid automation framework like Selenium Page Object Model with Page Factory, customizing absolute/relative XPaths, Frames, WebDriver Methods, Alerts, Action classes for mouse movements, Waits(Implicit/Explicit).

Creating and adding dependencies in Maven using pom.xml files

Used Java Oops concepts like inheritance, polymorphism, abstractions, collections, case/loop statements, exception handling.

Extensively used TestNG framework for annotations, assertions, test case priorities, assertions and parallel execution.

Supported team to branch, commit and merge code using Git and GitHub.

Testing of products like Bactec FX/FX40, AP Phoenix, Epicenter, Synapsys,EC Diag Tool

June 2007– January 2020 Philips Inc. (PHG)

Sr. Software Development Engineer in Test

Project: eCareCordinator(eCC)

Philips Hospital to Home is a division of Philips Healthcare that supports Patients out of hospital with systems like eCC a FDA regulated medical devices Salesforce instance that interacts with many medical devices like BP Monitor, Spo2, Glucometer and Weights.


Supported team in automating highly transactional Salesforce web application eCC using Selenium WebDriver, TestNG framework, Maven, Java, Eclipse IDE and REST-Assured for testing Rest services that connects medical devices.

Implemented concepts in Hybrid automation framework like Selenium Page Object Model with Page Factory, element locators to identify web elements, customizing absolute/relative XPaths, Frames, WebDriver Methods, Alerts, Action classes for mouse movements, Waits(Implicit/Explicit), Recovery scenarios using Try catch blocks and JDBC drivers to connect database.

Worked extensively with Java Oops concepts and collections and TestNG for data modifiers, parallel execution, annotations, assertions and test cases priorities.

Used Rest-Assured for the requests/response/verification of CRUD Operations.

Supported team to branch, commit and merge code using Git and GitHub.

Experience in using Apex data loader to transfer data.

Responsible for monitoring nightly Automation builds and resolve problems for about 2500 test cases.

Created/Reviewed many test plan and protocol, test reports, traceability reports for the releases.

Modified Quality and Regulatory documents to include automated test case processes by setting up automated processes to synchronize with manual processes and document templates.

Responsible for testing Rest services/API’s using Swagger/Postman for manually testing devices like BP Monitor, Sp02, Glucometer.

Managed testers offshore by planning the testing efforts, setting up QA processes for Translation in Pseudo, review Gherkin test cases, conducted daily meetings, added wiki for how to automate test cases for both English and Pseudo and configuring orgs for the different languages.

Created multiple Sandboxes in Salesforce to manually perform smoke, functional, regression, UAT, cross browser testing on the eCC Application.


Agile, Java, SQL, HTML, Selenium, TestNG, Maven, Eclipse, REST-Assured, Postman, SOAP UI, Cucumber, Git and GitHub, Salesforce(CRM DB), PostgreSQL, MS Office Suite, Microsoft TFS, AzureDevOps, JSON, Jenkins, Swagger, Apex Data Loader

Project: eCareCordinator – Device Master

Devices web application connects with Devices like Glucometer, SP02, Weights and BP monitors.

Experience in automating web based eCC-Device Master web application using C# with OOPs concepts, Nunit, MS Build, Visual studio, Selenium and Specflow(Gherkin).

Created classes, objects, methods, ODBC to connect DB and implemented Oops concepts in C#.

Integrated Specflow into PophealthAutomation project from Nuget, worked with feature files, step definition files, concept of reusable steps and knowledge of ScenarioContext and FeatureContext, deep understanding between Scenario Outlines with Examples and Scenario with Tables.

Implemented framework using Selenium Page Object Model with Page Factory, used element locators, Action classes, Junit Assertions, Waits.

Modified Q&R documents like Report template, Verification and Validation document, Test case review procedures, Plan and Protocol Templates and Requirements and Test case plan template.

Modified processes on automation and impact on manual test cases, tagging, build processes, created best practice documents on process to follow for gherkins, reviewed Gherkins and trained other testers.

Performed manual smoke, functional, regression, UAT, cross browser testing on the eCC-Device Master Application.

As an acting Scrum Master of the team, ensured that team followed agile processes, facilitated backlog grooming, retrospectives, planning, estimations, standups and removed impediments and reporting to RTE.


Agile, TFS, C#, Nunit, MS Build, Visual Studio, Selenium, Specflow, SQL, SSMS, HTML, MS SQL Server, HP ALM, MS Office Suite, MS Windows, VSTS

Project: eCareManager

eCareManager (eCM ) is a Philips client server inpatient application which helps clinical decision support and foster care coordination, powered by advance clinical algorithms


As a part of the team, automated functional and regression test cases of eCM using QTP 10.0.

Generated steps, Synchronized, Actions, Recovery Scenarios and Methods using QTP IDE.

Reviewed and updated workflows, test cases and test scripts developed in QTP.

Designed, created and enhanced test scripts using Keyword driven methodology in selected areas, used regular expressions and environment variables.

Finding solutions for object identification issues and error handling issues.

Responsible for managing the servers, installing the builds on different servers, understanding the logs in the event of failures and reinstalling the builds using the installation guides.

Key member in developing test strategies, estimating effort and monitoring deliverables.

Responsible for testing eCM’s highly complex functions like Orbs, Patient Census, Notes, Care plan, PAD Rules by reviewing the business requirements in Doors, thoroughly understanding the requirements, design robust test cases, testing the iterations (functional), smoke, regression and security.

Analyzed Business Rules, Data Specs, Flow Diagrams and Use Cases to create test scenarios, test data and test cases.

Persistent in developing obscure defects and steps to reproduce to help developers find the issue, so that defects are found at testing level.

Performed user acceptance tests by creating the steps and getting UAT docs approved by Q&R.

System administrator for HP ALM, managed QC server and upgrades, handled system issues, support and created different projects and customized QC for better user experience.

Member of test cases review team and modifications of processes from the Audit results. Led daily status and defect meetings when releases are nearer and follow up on CCB decisions for the defects and daily status from the testers.


Waterfall, MS Windows, SQL, QTP 10.0, VB Script, MS SQL Server, SSMS, QC

April 2002 – May 2007

Computer System Analyst/Programmer

United States Dept. of Agriculture (USDA), Washington D.C (Contractor)

Import licensing is one of the tools USDA uses to administer the tariff-rate quota (TRQ) system for U.S. imports of dairy products. Developed Forms, reports etc. for the various applications that Import division uses such as Import Licensing system, Buyer Alert, Foreign Buyer application and tested it.

Involved in all phases of SDLC such as design, develop, implement, test, maintain and support for various import applications using PowerBuilder and created forms using Tele forms

Maintain access rights of the user and migrated the system from PowerBuilder 6.0 to 7.0 and 8.0

Performed the Database Integrity testing using SQL.

Created a functionality that automatically sends data to all Importers through emails.

Responsible for collecting data from different posts and transfer into the desired format every month from unreadable format using various methods.

Reporting status to client daily and was involved in defect discussion and mitigation process.

Escalated testing issues, risks, dependencies, and resources constraints to the test lead.

Created Mail Merge Macros which prints labels and letters to send it to Importers.

Performed Functional, Negative/Positive, Integration, Regression and User Acceptance testing.


Waterfall, PowerBuilder 6.0 - 8.0, Forms 4.0, MS Office Suite, Sybase SQL

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