Customer Care Office

Umesh Nagaraj

SUMMARY

Seeking a Challenging career opportunity where I can harness my technical skills

,work experience and creative towards significant contribution to the growth and development of the company and there by develop myself . ACADEMIC PROLIFICATION

College Stream Year Percentage

Sree Sastha College of

Engineering

B.E (EEE) 2010-2014 65.1%

Islamiah,Hr,Secondary PCMB 2008-2010 81%

Hindu,Hr.Sec.School-

Ambur

SSLC 2008 80%

WORK HISTORY

• January 15th 2015 -March 20th 2016

Company : ANS Technology Pvt Limited

Designation : Customer Care Executive

Project Highlight

• Giving Technical support.

• Handling customer queries and complaints through emails and calls.

• Reaching out to customers with critical issue and ensure closure.

• Handling Customer credentials and account details.

• Handling Escalations from customers.

• March10th 2017 -March 30th 2020

Company : Cloud Tech Booster

Designation : Process Associates

Project Highlight

• Generating new leads.

• US and UK prospects.

• Initiating consumer interest or enquiry into product and services. Technical support.

• March 30th2020 -Till date

Company : Smart Home Information System

Designation : Process Associates

Project Highlight

• Purpose : To develop an integrated information system that can be used for multipurpose monitoring and assisting ofa home by various government

• services Materials : Android application & embedded system

• Language : Xml & Java

• Description: It’s a real time Project to ensure my innovative task that places my carrier in part of Organization

Achievements & Awards :

• Received 100% quality for multiple times

• Received appreciation emails from managers and customers.

• Outstanding performer in the team

India –Bangalore

umeshnagaraj2725@gmail.

com

Qualities & Skills

Creative

Critical Thinking

Project Management

Communication Skills

Technical Skills

COMPUTER SKILL

Basic -C,C++, Java

MS-OFFICE

STRENGTHS

Willingness to learn and accept

challenging responsibilities

Active,focused and dedicated

to continuous development

Quick learner with ability ot to

take up responsibility and

adapt to changing situation

Good motivator,enthusiastic

about developing good relation

with clients & colleague

Good team player with good

organization skills.

Ability to grasp new

technical thing and design

with lot of creativity

Communicate confidently

PERSONAL DETAILS

Name :

Umesh Nagaraj

Fathers Name :

Nagaraj.R

DOB: 27th Sep

Marital Status :

Married

Language known: English,

Hindi, Tamil & Kannada

COMPUTER SKIL

L

MS-OFFICE

Contact this candidate