Office Assistant Customer Service

ABIODUN JOSEPHINE AMUSAN (BSc, ACIPM, M.Sc. in view)

*, ****** ******, ****, ***** (C)081******** ***************@*****.***

Professional Summary

Human Resources Enthusiast and Office Administrator. Currently looking to work and learn in the Human Resources and Administration department in a reputable organization. Previous work experience includes: Human Resource Management, Customer Service, Business Development and Office Management.

Job Objective

To pursue a challenging and growth-oriented career in an organization that offers opportunities to learn and grow by delivering the results and using my dynamic communication and organization skills to achieve their Organizational goals.

Career Profile

·A detail-oriented and organized professional with extensive experience in people management (Clients and Colleagues)

·Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions.

·Highly trustworthy, discreet and ethical.

·Excellent written and verbal communication skills

Skills

Nigerian labour laws knowledge

Critical thinking skills

Human Resources Management

Effective communication skills

Good interpersonal skills

Problem solving skills

Office Management

MS Office proficient

Team building

Multi-tasking skills

Work History

Office Manager / Accounts Officer

Accion Microfinance Bank - Lagos, Nigeria -05/2016 to 12/2018

Ensure back end office is in good condition for the staff both admin and operations

Manage the allocation and utilization of office resources including stationaries

Monitor the repair and maintenance of office equipment including the AC

Receive, review and dispatch correspondences received from the front desk

Manage company’s archive for documents and store for stationeries

Prepare the office equipment and space for official meetings and trainings

Marketing the bank’s products and services which includes loan facilities, savings facilities and also avenues for fixed assets

Carrying out pre-disbursement services, as well as post-disbursement services to clients

Carrying out risk assessment of loans

Mobilizing loan facilities disbursement

Carrying out advisory services for clients before and after disbursement of loan facility

Attending to customers’ enquiries concerning products of the bank.

Sensitizing clients on the use of their debit cards

Achieving over 100% of set targets and goals

Customer Service Officer

Accion Microfinance Bank–Lagos Nigeria -08/2015 to 04/2016

Organizing and distributing operational reports to appropriate departments

Handling stock and inventory management.

Carrying out filing procedures for loan files and account opening packages.

Creating new processes and systems for increasing customer service satisfaction.

Effectively meeting the daily expected debit card distribution

Cross sales of products and services to current and prospective clients in the branch and during marketing sales drive

Teaming up with the compliance and control department to reduce procedural errors

Resolving customers’ complaints by investigating problems and proffering solutions.

Administrative/Office Assistant (Internship)

Accion Microfinance Bank– Lagos, Nigeria 2013 - 2014

Liaised with the Human Resource Department to carry out various human resource management functions.

Keep record of stationeries disbursement and consumption.

Manage drivers and other junior staff overtime.

Kept NHIS record for staff and for accounts department

Maintained personnel, medical and confidential files for current and terminated employees

Assisted in the recruitment process; post job adverts, maintain recruitment logs and resumes and schedule and co-ordinate interviews

Assisted in training and development programs for employees.

Academic Qualifications:

•Masters in Industrial and Labour Relations: Human Resources Management Current

University of Lagos – Nigeria

•Bachelor of Science: Sociology and Anthropology (2:1) 2012

Obafemi Awolowo University–Osun State, Nigeria

Professional Certifications:

Associate Member, Chartered Institute of Personnel Management (ACIPM) 2013

Trainings

• Beyond Ife Entrepreneurial Training

Additional Information

• Date of Birth – 24th November 1990

•Nationality -- Nigerian

• Marital status – Married

• Sex - Female

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