Customer Service Sales

Mohammed Z Alfa Abou

Bartender

Award-winning bartender known for expert sales skills and consistent delivery of popular cocktails. Expedient drink-maker with seven years plus of experience in delivering excellent service and cultivating loyal clientele. Conducts opening and closing activities, including cleaning restocking, cashiering and reporting the bar

Address

Dubai, Internet City

Work History ***********@*****.**

2017-10 -

Current

2014-01 -

2017-09

2013-04 -

2013-12

SENIOR BARTENDER : PRAIA RESTAURANT &

LOUNGE FIVE HOTEL, PALM JUMEIRAH DUBAI

Assisting the Bar manager in ordering items, weekly or monthly stock takes, staff rota as well as ensuring our guests receive the highest quality of services, supervise the operation of the bar and ensure that staffs are fulfilling their duties to the best of their abilities as well as providing excellent customer

service, maintain high standards of hygiene, health and safety .

MINT LEAF OF LONDON DIFC,BARTENDER

DUBAI UAE

Took drink orders and filled them quickly without

error.

Rotated inventory and kept track of stock, making

recommendations.

For ordering.

Aided head bartender in administrative tasks and

report creation.

Developed relationship with regular customers while encouraging others to become return customers

through excellent customer service.

Kept track of tabs accurately and handled money

responsibly Provided change accurately.

JUNIOR BARTENDER :ZINC DUBAI

Developed foundational bartending skills by shadowing The head Bartender closely and observing carefully Skills

Administrative

Interpersonal

Excellent customer service

ENGLISH

FRENCH

Inventory

Money

Quality

Safety

Trend

Practiced entire drink catalogue daily, refining

technique until met with head bartender approval.

Interacted with customers professionally and put

interpersonal communication skills into practice to build relationships.

Provided excellent customer service to all guests at all times, paying special attention to accurately

filling drink orders.

JANUARY 2012-JANUARY 2013 : bar back

( CAVALLIi club, Dubai-UAE).

Job responsibilities :assisting the bartender in bar setting, Familiarize yourself with the menu and

recommend Drinks and wines when taking orders;

clear used Glasses and keep the bar counter clean

at all time.

Communicate effectively and timely with all team

Members regarding procedural changes and Up-

coming events.

JULY20011-DECEMBER2011.

BARISTA (CAFFE TRIESTE DUBAI).

Job responsibilities :strong coffee making skills (all kind of trend in the coffee world).

Written

2011-01

2011-06

NIGHT CLUB LOME-TOGO

Job responsibilities :assisting the waiters in serving food and drinks, Cleaning tables and giving

customers total satisfaction.

JULY 2010 -MAY 2011 :lobby host(palm beach hotel)

Lome,Togo.

Job responsibilities :welcoming and escorting the

guest to hotel room.

Education

2005-01 -

2009-01

:Economics, Finance and Management University of

TOGO

2002-01 -

2005-01

Hotel management and Hospitality (lome -TOGO)

1995-01

2002-01

Secondary school of LOME ( lome- TOGO)

Accomplishments

MOHAMMED Z.

ALF ABOU ADRESS :financial center,DUBAI UAE TEL

:050******* DATE OF BIRTH : may 03,1993, Reliable

bartender with a decade of professional experience serving drinks at multiple bars.

Proven track record of success satisfying customers and serving drinks quickly and accurately.

Experienced in management and leading a

bartending team to fill all customer orders.

Administrative knowledge of bar operations.

A candidate who combines excellent organization

with strong multitasking and customer service skills, while prioritizing communication with customers as well as other staff.

Skills Excellent customer service skills and extensive professional communication experience - Experience in retail, handling money responsibly and counting change accurately - Organized and talented

multitasker - Strong administrative abilities and

familiar filling out reports on daily earnings -

Management and leadership experience .

ACHIEVEMENTS IN BARTENDING.

Reorganized the beverages section which increased

its efficiency by 40%.

Launched a new cocktail recipe which became a

sign of bars.

Enhanced customer satisfactions level by 30%

through demonstration of professional and

courteous bartending services.

ADDITIONAL STRENGTHS.

SOFTWARE Computer: MS WORDS,EXCEL,

POWERPOINT AND BAR.

Employee of the month multiple times.

Strong numeracy skills.

Excellent sales skills and ability to meet or exceed performance standard.

Excellent customer service, communication as well

as presentation,.

Basic bartending training(February 2013-may 2013). Hospitality and safety training(September 2011-

January 2012).

HOBBIES AND INTERESTS

•whenever I have a chance, I enjoy traveling and immersing Myself in cultures different than my own, thus developing My interpersonal communication skills .

•I stay fit with daily cardio and playing soccer, also I volunteer My time often to community charity events .

I hereby certify that the above information is true and correct To the best of my knowledge, ability and belief . MOHAMMED ZOUREINE ALFA ABOU

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