Medical Office

Shelley Marie Bain

***** ********** **., ****** ****, AR 72223 501-***-**** ***.********@*****.***

Vibrant phlebotomist highly effective at anticipating and accommodating patient needs. Enthusiastic, punctual and eager to be a team player, with excellent organizational skills. Offering 9 years of experience in phlebotomy and part of that is 5 years in processing lab tech. Commended for multitasking abilities and providing wonderful patient care daily.

Great phone skills and very professional to the nurses and Dr.'s when they call for help with lab test. Does an excellent job making sure the tubes are properly marked and after they are spun that they are put in the right place for testing. Also makes sure that all the urine and stool specimens and put in the right place and are labeled, poured over correctly, and the right paperwork are with them for shipping. Motivated to learn, grow and excel in Medical Field.

Skills

Data entry

Extremely organized

Self-motivated

Take patient vitals

EKG

Bioz-impedence cardiography

OSHA Training

HIPPA Training

Preparing patients files for the morning

Patient confidentiality

Filing and pulling medical files

Scanning and Indexing patient charts

Telephone skills

Phlebotomy trained

Laboratory Procedures

Medical Records

Fill out Requisitions to send out labs

Run a Centrifuge machine

Pour off plasma or serum

Patient Care

Work History

Phlebotomist, 06/2019 to 08/2020

Associated Pathologists LLC – Brentwood, TN

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Accurately labeled vacutainer tubes with patient name, date and time of collection. Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles. Stocked phlebotomy cart or carrier with appropriate supplies.

Organized daily work based on collection priority.

Lab Tech, 02/2012 to 06/2019

Little Rock Diagnostic Clinic – Little Rock, AR

I work in Processing running the centrifuge, pouring off the plasma or serum off, placing the tubes in the right places for testing.

Pour off the 24 hour urine jugs, got them ready to send out for lab testing and some would require paperwork to go out with the urine.

Would receive and give out stool samples to patients. So I would be able to go over the instructions with the patients and prepare the stool samples to be sent out for test and label them properly. I am able to answer the telephone professionally and help the Dr.'s and nurses with patients results, test codes, patients insurance and personal information. What I cant answer I do make sure I find the right person to help them before I end my call with them. I enter the patients results in the computer from sent to received then file their results with the original file.

Help Phlebotomist when needed on the floor

Finger sticks for protime

Patients Blood Draw

Theraputic Phlebotomy

Throat Cultures

Flu Swabs

Blood Cultures

Know how to Identify myself to the patient and make sure I check the patients information in the computer, and the fee ticket, with the patient before I draw the blood and also make sure I label my tubes properly.

Ask the patient if the pass out or gets light headed before the get blood drawn, help patients with their anxiety to calm them down before the blood draw.

Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.

Prepared samples for shipping and disposed of bodily fluids in proper containers.

Medical Records Clerk, 08/2010 to 05/2011

Smart Staffing Service – Little Rock, Arkansas

Reviewed medical records for completeness and filed records in alphabetic and numeric order. Received and processed medical records requests.

Sorted materials and file according to guidelines. Interacted and communicated easily with department personnel and public. Reviewed charts and flag incomplete or inaccurate information. Input data into computer programs and filing systems. Responded to materials requests and retrieved necessary information.

Receptionist/Front Desk Clerk, 1997 to 2007

Dixie Restaurants Inc. – Little Rock, Arkansas

Verified data integrity and accuracy.

Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

Copied, logged and scanned supporting documentation and placed all information in client files. Typed up a lot of memos and letters to go out to restaurants and to other companies. Ordered lunches for the office.

Did other various office duties that any of the managers or office staff needed me to do. Before working at the office I started in 1997 as a Hostess / Cashier, then came to be the first Soda Jerk for the restaurant. Evevntually, I decided to try my hand at waiting tables and did that for awhile. I then left and did various of jobs until Gordon Gondek found me and ask me to come work for me in their corporate office.

Education

1989

J.A. Fair High School - Little Rock, AR

Medical Assisting, 2011

Eastern College Of Health Vocations - Little Rock, AR Received my RMA certification in 2011

Certified RMA 2011

OSHA

HIPPA

I did My Externship at Saline Heart Group in Benton 2011: Filing of patient results

Prepping patient files

Check patient vitals

Medication review with the patients

EKG

BIOZ- Impedence cardiography

Triage training

Drawing Patients blood

Finger sticks for protime

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