Customer Service Office

Sarina T Nguyen

****************@*****.***

616-***-****

Jacksonville FL 32258

Work Experience

Aldi

• March 2020 - March 2020

- Unload pallets

- Operates Jack

AMERICAN AIRLINES (TVC-Envoy Air)

• Dec 2018 – June 2019 Ramp Agent

o Transferred cargo to other gate, other airlines and other customers o Assist in ramp set up and storage of customer baggage o Observe safe handling procedures with customer’s belongings UNITED AIRLINES (GRR-Swissport)

• Dec 2016 – Aug 2018 Customer Service/Ticket Agent o Implemented airline rules and regulations

o Assisted customers at boarding gate with procedures o Assisted with assisting flights departing on time o Supervisor starting Jan 2018

Education

• Liberty University

o Flight Training June 2019 – Current

• Northwestern Michigan College

o Flight Training Aug 2018 – May 2019

Highlights

• POS Systems

• Bilingual - Vietnamese

• Computer software: Microsoft Office, WordPress, Google Docs, Apple/Microsoft software

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