Social Media Customer Service
Resume:
Jasmine Funkhouser
APT ****
Dallas, TX 75204
adf7tw@r.postjobfree.com
Objective
To obtain a position that will help me acquire the skills and experience needed to succeed in the workforce.
Experience
February 2020 - Present
SPCA of Texas
Dallas, TX- Animal Care Specialist
● Provide adequate food and water to shelter animals.
● Perform daily cleaning and sanitizing of shelter kennels, pods, cat condos and dog runs.
● Report any abnormal health or temperament concerns to shelter vet staff.
● Operate laundry and dishwashing machines in order to maintain a sanitized shelter environment.
● Distribute clean bedding and toys to shelter animals.
● Smoothly move adoptable animals, from either the rescue center or back holdings, into their newly designated kennel/pod on the shelter floor.
● Provide daily walks and TLC.
● Occasionally bath and brush animals in order to maintain cleanliness and comfortability of said animal.
● Assist the rescue center staff when need be.
● Tackle any side projects assigned by ACC supervisor. February 2019 - February 2020
Brick & Bones
Dallas, TX- Server
● Strictly adhered to all TABC and Texas Food Handlers rules and guidelines.
● Responsible for 6-12 tables per shift.
● Ensured that the highest quality of customer service was delivered and made memorable.
● In charge of training new hires and deciding when they’re ready to serve on their own.
● Provided an in depth knowledge of the bars signature cocktails and mocktails.
● Gave food recommendations based on the customer's palette and up-sell if possible.
● Input food and drink orders via POS system.
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● Answered phone calls regarding anything business related. (Ex: hours of operation, to go orders, any items left behind, etc.)
● Maintained a clean and fully stocked server station during down time.
● Kept a constant flow of communication between other servers and bartenders.
● Promptly ran my own, as well as the bars, food orders once they were ready.
● Completed 40-50 hour shifts a week.
● Guaranteed the following server is set up for success by completing all necessary side work at the end of a shift.
August 2018 - January 2019
The Pump Bar
Oklahoma City, OK - Server
● Checked in with the MOD at the start of every shift regarding designated sections and necessary side work.
● Supplied guests with menus and their beverage of choice once seated.
● Confirmed legal drinking age and rejected or discontinued service to intoxicated individuals.
● Operated registers using POS system.
● Made food and drink recommendations tailored to each customer.
● Developed relationships with guests and encouraged them to regular the bar.
● Participated in bar events and competitions around the OKC area in order to attract new customers.
● Posted bar specials on social media in order to increase customer traffic.
● Worked varied shifts, including weekends and holidays.
● Assisted other servers by running their food and / or drinks when needed.
● Ranked top in sales during the fall season.
● Made certain the floor was clean, properly shut down and ready for the opening server. February 2018- August 2018
Gas Monkey Bar and Grill/ Gas Monkey Live
Dallas, TX -Server
● Greeted guests in a welcoming and energetic manner.
● Efficiently worked in a high volume/traffic area.
● Operated registers using POS system.
● Promoted daily food and drink specials to boost sales.
● Kept a constant form of communication with kitchen staff, as well as bartenders, regarding food and drink preparation.
● Encouraged guests to visit the restaurants retail shop in order to promote the Gas Monkey brand.
● Answered any and all questions regarding the company’s history. 3
● Assisted host as well as bartenders when needed.
● Pre bussed tables when clutter started to form, or during down time.
● Cared for overall front of house cleanliness.
● Maintained constant guest satisfaction during their meals.
● Advised guests on their choice of champagnes, spirits, beers, the restaurant’s specialty cocktails, etc.
● Assessed guest demeanor and identified when to notify management of a potential issue.
● Strictly adhered to all TABC and Texas Food Handlers rules and guidelines.
● In charge of completing any necessary side work at the end of every shift. (Ex: rolling silverware, restocking glasses, wiping down menus, refilling ketchups, restocking plates and napkins, etc.)
November 2017- February 2018
Bottled Blonde
Dallas, TX - Host
● Warmly welcomed all guests when they walked through the doors.
● Accurately seated guests based on party size.
● Answered any restaurant related questions, both over the phone and in person.
● Recommended activities and/ or bars guests should do/ visit while in the area.
● Kept menus clean and host stand organized while also being free of clutter.
● Booked reservations via Opentable.
● Provided assistance regarding bottle service pricing and seating.
● Escorted VIP guests to their reserved tables during late night hours.
● Kept an accurate account of all debit/ credit cards and other personal belongings left behind.
● Provided coat check when necessary.
October 2017- April 2018
The Dirty 30
Dallas, TX - Bartender
● Maintained a sense of speed while making and serving drinks.
● Accurately took guest orders throughout various live musical performances.
● Operated registers using POS system.
● Maintained an up to date knowledge of any beers that were newly in stock.
● Recommended said beers in order to promote bar sales.
● Spontaneously created and/ or modified drinks to fit the taste/ preference of certain guests.
● Made sure ice wells, as well as speed rails, were always full.
● Insured that the bar counter was free of any empty cups and/ or cans.
● Provided superior customer service in order to create and maintain regulars. 4
● Strictly adhered to all TABC rules and guidelines.
● Restocked any well liquors, top shelf liquors and canned/ bottled beers at the end of every shift.
● Burned ice wells, wiped down bar tops, accurately covered/ stored open liquors, and cleaned any mats/ tools that may have been used during a shift.
● In charge of closing down and counting out registers accurately, as well as locking up the building.
August 2017- October 2017
The Idle Rich Pub
Dallas, TX - Cocktail Waitress
● Operated registers using POS system.
● Promptly greeted all new guests.
● Kept a constant form of communication with kitchen staff, as well as bartenders, regarding food and drink preparation.
● Maintained a thorough and up to date knowledge of all beer and/or cocktails the pub offered.
● Provided customers with new food/ drink suggestions in order to boost sales and overall satisfaction.
● Ensured that all guests were aware of any promotions offered at the moment.
● Removed any unnecessary clutter from tables and insured all glasses were promptly refilled.
● Provided superior customer service in order to create and maintain regulars.
● Distributed any and all alcoholic beverages to guests during late night hours.
● Kept an accurate and up to date account of all open drink tabs.
● Made certain that all tabs opened up during late night hours were accompanied by a credit/debit card in order to prevent a walked tab.
● Assessed guest demeanor and identified when to notify management of a potential issue.
● Strictly adhered to all TABC rules and guidelines.
● In charge of completing any necessary side work at the end of every shift. (ex: rolling silverware, restocking glasses, wiping down menus, refilling ketchups, restocking plates and napkins, etc.)
Education
August 2013
Borough of Manhattan Community College, New York, NY - Associate's degree in forensic science
March 2011 - January 2013
Forsyth Satellite Academy, New York, NY - General education September 2008 - February 2011
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William Cullen Bryant High School, Long Island City, NY - General education Skills
● Excellent interpersonal skills
● Persuasive
● Active Listener
● Energetic self starter
● Cooperative
● Competent
● Detail-oriented
● Strong communicator
● Multitasker
● Collaborative team player
● Organized
● Proficient in Microsoft Office/Excel/Powerpoint
Extracurricular
● Was a Rover dog and cat sitter, as well as a dog walker.
● Assisted with merchandising, handling of money and keeping an accurate account of needed goods for Emo Night Brooklyn.
● Aid local NYC bands with advertising and setting up equipment, while also ensuring their show at hand has a positive turnout.
Dog and Cat first aid certified.
TABC and Food Handler certified.
References upon request.
Contact this candidate