Desktop Support Project Coordinator

TRUE ARAHILL

MONTVILLE, NJ ***. ***. **** adf7to@r.postjobfree.com

IT Project Coordinator with expertise in POS Systems, Networking, Desktop Support, Audio/Visual, HR and Accounting.

PROFESSIONAL EXPERIENCE

ATLANTIS PARTNERS - NEW JERSEY (Jan 2020-Present)

IT HUMAN RESOURCES PROJECT COORDINATOR

Project Coordinator for A/V Subcontractor servicing Fortune 100 & 500 companies such as Morgan Stanley, Bank of America and MetLife

Mobile Application Design and Testing

Payroll Processing and Accounting

Head of Human Resources

PARTY CITY- NEW JERSEY (Feb 2018-Dec 2019)

IT PROJECT COORDINATOR

Support all IT hardware needs for Party City’s 800+ stores nationwide

Procurement and purchasing of IT equipment from vendors for new store locations and acquisitions

Invoice processing for all IT hardware orders

Inventory and asset management for all IT hardware

Provide leadership to ensure proper use of tools, processes, policies and resources

Develop user training documents, process flow charts, and procedure manuals

Delegate to all team members necessary tasks and expected deliverables

Ticket Management via Salesforce for all IT and network related issues

Reporting and Data Analysis to improve costs and processes

POS migration from legacy IBM systems to Windows 10 tablet solution for all stores

Mobile Device Management via MobileIron for all company-owned mobile devices

VILLA RESTAURANT GROUP-MORRISTOWN, NJ (Aug 2017-Feb 2018)

IT PROJECT COORDINATOR

POS migration from three legacy systems to a cloud-based solution (Symphony) supported by Oracle/Micros for 250+ stores

Trained store employees and management how to use new system

Created user accounts in new system for all company employees

Main contact for project-related vendors

Developed and implemented IT goals

DIVERSIFIED- KENILWORTH, NJ (Feb 2017-July 2017)

NETWORK SUPPORT TECHNICIAN/INDEPENDENT CONTRACTOR

Ticket Management via ConnectWise for all A/V hardware, digital signage, computer and network issues

Remote IT support for Fortune 500 companies such as Bank of America, TD Bank and Microsoft

SMART SOURCE RENTALS- ENGLEWOOD, NJ (Mar 2016-Aug 2017)

FIELD SERVICE TECHNICIAN/INDEPENDENT CONTRACTOR

On-site IT and A/V support for Fortune 500 companies such as Facebook, Microsoft and Google

EDUCATION

Lincoln Technical Institute, Paramus, NJ Graduated 2013 Major: Information Technology

SKILLS

CompTia A+ Certified InfoComm AV Technologist SoHo and Enterprise Networking Desktop Support Field Service Project Management System Implementation POS Systems Purchasing and Procurement Microsoft Office Suite Retail Operations

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