Customer Service Medical

Salwa Hassan, BScN, RN

**** ***** **** **.

Mississauga, Ontario, Canada

Phone: 437-***-****

Email: ***********@****.***

Highlights of skills

10+ years’ experience demonstrating superior customer service and business development skills

Endeavors a strong and equipped educational background with a bachelor’s degree within the Health Care Sector.

A Customer Service professional with experience in data entry, and strong medical sales background

Dedicated professional with significant experience providing front-line customer service with honesty and integrity while working as an effective team member

An extensive amount of executive sales experience in relations to medical products and excellent knowledge of phone etiquette

Excellent interpersonal skills developed through training and worked with the medical device manufacturer and healthcare providers

Ability to engage the organization in clinical research, innovation and technology investments that advance the care provision and support the clinical teams in their daily responsibilities.

Ability to collaborate with the diverse senior leadership team & subject matter experts in the areas of law, communications, business intelligence and analytics, research, technology, learning, development and compliance with regulatory standards.

Strong coaching, negotiation, facilitation, and problem-solving skills.

Demonstration of resilience with the ability to professionally and appropriately handle conflicts.

Ability to deliver information effectively, verbally and in writing, in a variety of settings including one-on-one, team meetings, and presentations.

Excellent knowledge of Computer Software.

Languages: English and Arabic

Experience:

Products Specialist

Product managements Department- King Abdul-Aziz Medical City, King Fahad National Guard Hospital, Riyadh, Saudi Arabia (09/2004 – 04/2019)

Responsibilities:

Utilized a consultative sales approach to define customer goals and develop solutions that cultivated a strong relationship with customers.

Pursued responsibility for the contributions of progressive sales, related to all types of medical supplies.

Successfully worked around the clock to deliver both medical products and equipment under a short time frame.

Utilized multiple call center support applications to efficiently assist customers and agents.

Attended ongoing training sessions to stay abreast of product, service and policy changes.

Delivered effective customer service and built customer satisfaction and loyalty.

Handled a high influx of inbound calls within a dynamic call center environment.

Responded to customer questions thoroughly and professionally, provided sound advice at every customer interaction to create a positive customer experience.

Performed a comprehensive amount of inventory control, by effectively ensuring the sufficiency of all medical items and devises Frequently answered all customer questions and inquires, as well as promoting information, medical-related.

Credited by sales force as a key driver of repeat business by instilling enthusiasm for companies’ products among hospitals and clinics.

Education

BScN (Bachelor’s degree in Science of Nursing).

Professional Affiliations

Registered with the Nursing Syndicate of Egypt

Registered with the Nursing Syndicate of Saudi Arabia

In the process of registering with the CNO, Canada

References Available upon request

Contact this candidate