Sales Customer Service

David Michael Farquharson

**** ********* ****** *** 919-***-****

Raleigh, NC 27616 ********@*****.***

SUMMARY OF QUALIFICATIONS

Technical savvy, driven early professional developing expertise in marketing, business development and sales. Excellent communications, interpersonal and analytical skills. Effective working independently and part of a team. Aggressive self-starter and resourceful problem solver.

Data Entry

Lead Management

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Event Management

Contracting

Customer Relationship Management (CRM)

WORK EXPERIENCE

Internal Sales Agent, Spectrum, Morrisville, NC, October 2018-Present

Contact new and existing customers based on demographics and buying trends to discuss how their needs could be met with specific products and services. Help train new employees on company procedures and how to properly utilize CRM and ICOMS systems.

Meet sales targets by following up on leads, networking with field representatives and leveraging customer service into upselling opportunities

Surpasses minimum calls per day and exceeded monthly sales goals

Account Manager, UMC Direct, Cary, NC, February-October 2018

Traveled to within territories to meet and attract new clients. Interviewed potential team members to determine ability to succeed in the position. Trained and developed new team members. Worked both independently and in teams to meet joint sales targets. Used CRM and other systems to track and log opportunities.

Special Event Supervisor, Leonard J. Kaplan Center for Wellness, Greensboro, NC, July-December 2017

Worked with potential clients to finalize facility rental contracts. Ensured that guests understood and complied with the guidelines of rental contracts and policies. Worked with team to ensure the facility operated efficiently. Conducted individual and group interviews to assess candidate capabilities to fill open positions.

EDUCATION AND CERTIFICATIONS

BS, Business Administration • University of NC at Greensboro • Greensboro, NC • December 2017

Global Collaboration Certificate • University of NC at Greensboro • Greensboro, NC • April 2016

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