Management Consultant

SHARI CARTER

Charlotte, NC • 704-***-**** • *****.*.******@*****.***

PERSONAL BRAND STATEMENT

Enthusiastic and passionate professional who is a creative thinker with experience providing unique and fresh ideas to improve strategies and analyzing data on a variety of companies using SWOT analyses. Extensive experience in project management support on various projects by tracking and presenting artifacts within PowerPoint decks, including: status reports, deliverables and action items. HIGHLIGHTED SKILLS

Leadership

Research

Detail Oriented

Analytical

Innovative

Effective Communication

Process-driven

Collaborative

Cloud-based Modules

EXPERIENCE

Deloitte, Atlanta, GA

Consultant, May 2019 – June 2020

• Documented business requirements in preparation for the build and implementation of Oracle Cloud Financial modules.

• Edited and researched user stories and requirements matrices.

• Contributed toward pre-project work and helped build internal tools to improve methodologies.

• Contributed value on an assessment by conducting research on business case metrics to ascertain the most suitable option and approach to suggest to a client regarding future business decisions. Wells Fargo Home Mortgage, Fort Mill, SC (September 2013 – June 2018) Work Director, November 2017 – June 2018

• Demonstrated leadership by providing updates on process and policy changes to Home Preservation Specialists, as well as coaching, conducting side-by-sides and answering questions.

• Accommodated and worked with various management levels to optimize team member performance involving a portfolio of up to 40,000 loans.

• Gathered reports from managers, and created additional data analyses regarding service level agreement metrics and submitted reports to upper management.

• Completed Track II of Leadership Academy.

Home Preservation Specialist II, March 2015 – November 2017

• Collaborated with associates in cross-functional teams such as foreclosure, underwriting and several other departments to provide quality service to customers.

• Mitigated $800 million worth of homes from foreclosure using effective organization, thorough communication and meticulous detailing.

• Provided best practices to management to improve processes.

• Completed Wells Fargo Leadership Academy Track.

• Mentee of Department Head Ryan Foxx 12/16-04/17. Home Preservation Specialist I, September 2013 – March 2015)

• Submitted 15-20 loans to underwriting per month in a 200+ pipeline, with effective results under pressure.

SHARI CARTER

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• Serviced multiple investors' clients, working on complex loans and educated them on products throughout the loss mitigation process to assist with solutions to maintain home ownership.

• Built and maintained relationships with customers; used critical thinking skills to mediate and deescalate their concerns.

• Wells Fargo Service Award Nominee 2014.

Pionear Employee (at Bank Of America), Charlotte, NC Mortgage Servicing Specialist II, February 2012 – July 2013

• Researched and prepared income documentation and loan history.

• Evaluated requests and determined the appropriate course of action in accordance to the guidelines.

• Worked loans in all segments while assigned to a special project (GSE and non-GSE loans), bankruptcy litigation, mediation, NMO and NACA statuses.

• Researched loans and determined the next course of action.

• Worked on special UAT projects per the unit manager's discretion. EDUCATION

Plymouth State University, Plymouth, NH

Master of Business Administration, General Management Magna Cum Laude

• GPA: 3.72/4.00

• Graduate courses covered subjects such as accounting & finance, management & strategy, auditing perspectives, organizational behavior and marketing University of North Carolina, Charlotte, NC

Bachelor of Arts in Sociology

CERTIFICATIONS

Oracle Financials Cloud: Payables 2019 Certified Implementation Specialist Oracle Financials Cloud: Receivables 2019 Certified Implementation Specialist VOLUNTEER EXPERIENCE

American Red Cross, 05/2007 – Present

• Regularly provide blood donations to help those in need within the community Be My Eyes, 06/2017 – Present

• Provide assistance to blind/low-vision individuals seeking immediate help with tasks Deloitte Volunteering 06/2019

• Community Development Volunteer – Grounds Beautification at Sugar Creek Charter School

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