Team Lead
Resume:
JON ROBERT
ARELLANO
TEAM LEAD
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C O N TACTS
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Cainta, Rizal, 1900, Philippines
S K I L L S
Analytics and problem
resolution
English written and oral
communication
Team Oversight
Conflict Management
Optimizing and performance
tuning
H O B B I E S
Chess, Puzzles, Reading,
Travelling
R E F E R E N C E S
Franco Dave Salvacion
iFive Global
T: 093********
Joy Gragera
iFive Global
T: 093********
WORK E X P E R I E N C E
Team Lead, iFive Global, Quezon City
Jun 2019 - Present
• Effectively assigned tasks to team members to optimize productivity.
• Conducted team meetings to update members on best practices and continuing expectations to meet compliance.
• Conducted one-on-one coaching to evaluate previous and current performance. Customer Service Representative, TTEC, Cainta, Rizal Feb 2019 - Jun 2019
• Answered 50 inbound calls/chats daily and efficiently.
• Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues.
Technical Support Representative, Convergys, Mandaluyong City Jul 2018 - Jan 2019
• Responded to customers experiencing technical issues and provided step-by-step instructions to resolve issues
• Logged in to remote desktop sessions to further assist the customer. Deck Cadet, Wilhelmsen-Smith Bell, Makati City
Jul 2017 - Jan 2018
• Assisted in manuevering the vessel through plotting and watchkeeping.
• Assisted in ship's maintenance. (chipping, painting, grinding, rope work) Technical Support Representative, Transcom Worldwide, Pasig City Oct 2016 - Jul 2017
E D U C ATION
Bachelor of Science, Asian Institute of Maritime Studies, Pasay City 2016
• Thesis; Effects of Class Schedule towards the Students' Academic Performance.
• Top 10% of the batch
High school diploma, Rizal National Science High School 2013
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