Sales Representative Inside

716-***-**** *********@*****.***

JAMIE C ROCHE

CUSTOMER SERVICE AND SALES EXPERIENCE

Robinson Home Products Inc. Williamsville, NY

Sales/Planogram Manager and Data Synchronization Specialist [2009-2019]

Surveyed and entered product orders for retail partners in data synchronization catalog

Collaborated with sales and development team to meet the needs of customers

Analyzed month to month sales for large retailers using performance reports

Utilized spreadsheets to ensure proper delivery to distribution centers

Set planograms for various store types within the branded housewares market

Followed up with Outside Sales force to add new items into the assortment

Robinson Home Products Inc. Williamsville, NY

Inside Sales Representative [1999-2009]

Entered data orders using Electronic Data Interchange

Processed large fulfillment orders for distribution centers

Replaced customer products using Texas Elite warranty system

Marketed more profitable products to large retailers to increase sales and efficiency

Followed up with Outside Sales force to add new items into the assortment

Made calls/emails to contact new customers

OTHER EXPERIENCE

Live Nation Concert Services Darien, NY [1999-Present]

Security Director (Part-Time)

Oversee productivity and work assignments of more than 100 employees

Direct and supervise security staff and other employees to ensure compliance with all policies and procedures

Deliver exceptional expertise in crowd management for events and venues

Train and evaluate security team members in venues

Investigate and compile accurate incident reports

Delaware North Companies Inc. Buffalo, NY [2004-Present]

Compliance Officer (Part-Time)

Monitor and enforce laws and guidelines for compliance at Key Bank Center

Survey stand attendants to make sure they are complying with regulations

Create documentation for all pertinent events and maintain daily log sheets

Enter incidents from events into Delaware North internal spreadsheets

EDUCATION

Erie Community College

Associate of Applied Science in Business Administration

SKILLS AND CERTIFICATIONS

Certified Peace Officer with the Erie County Sheriffs

Proficient with 1Sync and GXS Online Catalogs

Certified JDA Space Planner

Experienced in Microsoft Word, Excel, and Outlook Email

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