VINIL SUKHRAMANI

Project Manager

adf5xf@r.postjobfree.com +91-940-***-**** Bangalore, India

https://www.linkedin.com/in/vinil-

sukhramani-5784942a/

EXECUTIVE SUMMARY

9+ years of experience in IT Operations Management, delivering continuous ITSM improvement by persistent collaboration across multiple lines of business and IT Service teams.

Consistently using analytical thinking to build and run automated reporting capabilities to business and IT Service delivery teams, reducing weekly reporting times by 30% after streamlining and aligning customer impact data collection with business support teams.

Strong relationship management skills, building trust and integration with customer operations teams to define and align customer impact data and service ownership. Led a project of cleaning up 40% of customer impact data across 4 business channels.

Certified in Certified Scrum Master PMI Trained PROFESSIONAL SKILLS

Leadership Strong Communication Skills Advanced Microsoft Excel

Project Management Principles Coaching and mentoring Advanced PowerBI

Analytics Stakeholder Management Oracle EBS

Problem Solving Requirements Gathering SQL

PROFESSIONAL EXPERIENCE

IT Project Manager Eqnquero Global LLP Nov 2019 - Present

Design, implement and execute automated IT reporting capabilities and presentations to the IT Operations teams and executive leadership. I keep data accurate and continuously improve and streamline disciplined reporting capabilities that drives proactive problem management reducing customer impact by 20%.

Accountable for producing and delivering Ad Hoc analysis reporting for internal IT teams and business support teams using analytical skills and knowledge in ServiceNow by automating reporting requirements with Numerify dashboards that reduced our weekly and monthly reporting times, saving 16 hours of work by teams.

Managed IT Infrastructure for mission critical business services, ensuring IT Operations ran smoothly 24x7. I lead service improvement initiatives for disaster recovery, redundant IT architecture and inventory management. Through successful coaching with my team, I influenced 99.5% uptime in our environment.

Developed customer-first project goals while scoping and document project requirements. I actively listen to stakeholders during kick-off meetings and ensure scope is managed without conflict through team surveys and communication. Achieved 95% project success rate with customer satisfaction rates of 98%.

Planned resources, both internal and third party, for project launches to handle multiple tasks and various projects within the program. Being certified in Microsoft Office Project, I utilize the resource management toolset to prevent over utilization of resources. Resource Utilization is consistently over 85% through effective communication and negotiation with resource's management.

Project Manager IT Services DellEMC Jun 2019 – Nov 2019

Program/project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management)

Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)

Provides high and low level work effort estimates for PPM team and gathers work effort estimates from CTI workstream teams

Direct and control all work performed within the framework of the Work Structure

Knowledge of project management tool, such as project charter, work breakdown structure, performance metrics

Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans

Establish strong cross-functional partnership with Infrastructure, Security and Service Management teams to plan, manage and deliver the infrastructure roadmap

Senior Consultant Infosys Ltd May 2012 – Jun 2019

Managed IT Infrastructure for mission critical business services, ensuring IT Operations ran smoothly 24x7. I lead service improvement initiatives for disaster recovery, redundant IT architecture and inventory management. Through successful coaching with my team, I influenced 99.5% uptime in our environment.

Measured product defects at every sprint of product feature launches and periodically reduced defects between 12% to 3% at every iteration. I mandate quality assurance early in the project life cycle with stakeholders to increase customer satisfaction.

Forecasting project costs, maintaining budget deviation of no more than +/- 5 percent. I pay special attention to detail on centralizing projects costs by collaborating across teams and organizing data in a well-designed excel sheet shared across teams.

Received appreciation from the PMO Governance director for my efforts to comply with project governance and compliance. I adhere to project templates and even suggest modifications that were implemented by the PMO and report status updates on time every week.

Create and maintain the following project management plans: Quality, Communications, Stakeholder management, project charter, budget, schedule, and resource. My attention to detail allowed my designs to be incorporate into the PMO office, which resulted in a Customer First Award for me in 2018. EDUCATION

Master of Business Administration, National Institute of Technology, Trichy

Bachelor’s Degree in Pharmacy, DAU, Indore

Certified Scrum Master

Project Management Professional (PMI) Trained

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