Customer Service Sales

Arelis Pena

** ******** ****** *** **• 718-***-**** • **********@*****.***

Core Competencies

Servant Leadership Decision Making Teamwork

Work Standards Motivation Reliability

Problem Solving Adaptability Tenacity

Planning/Organizing Communication Integrity

Product Knowledge Time Management

Professional Experience

Macys Herald Square, New York, NY 05/2002 – Present

Sales Specialist

Informs and assists customers regarding technical and specialized merchandise, demonstrates use upon request.

Identifies need for materials and merchandise, identifies criteria and selects vendor to procure specific merchandise meeting identified criteria, such as price, quality, quantity, and delivery date, and places orders.

Successfully handled crowds of over 200 people during demanding sales events.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Assist in floor moves, merchandising, display maintenance, and maintain merchandise organized.

Assist in processing and replenishing merchandise and monitoring floor stock.

Aid customers in locating merchandise.

Assist in completing price changes within the department.

Participate in year end inventory and cycle counts.

Assist in ringing up sales at registers and bagging merchandise.

Any other tasks as assigned from time to time by any manager.

PS-1 Contemporary Art Center, Queens, NY 09/1998 -01/2001

Enforcement Specialist

Patrol premises to prevent and detect signs of intrusion and ensure security of doors, and safety for visitors.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Notify visitors of upcoming events and promotions, circulate among visitors, patrons, and employees to preserve order and protect property.

EDUCATION

Murry Bergtraum School for Business Marketing High School

High school Diploma 2001

SKILLS

Fluent in Spanish, Biligiual

Technical Skills

Microsoft: Project, Office Suite, Word, Excel, Access, PowerPoint, Project, CS Photoshop

Contact this candidate