Customer Service Accounting Assistant

Fnu Niharika

New Hyde Park, NY ***** • 646-***-****• *****************@*****.*** mailto:**********@*******.***

Detail-oriented professional with progressive experience in synthesizing and analyzing financial data, budgeting, accounting, and income statement forecasting in realization of company’s goals. Remarkable expertise in compiling and reviewing complex data to assess multimillion-dollar accounts and business units. Strong financial acumen with commitment to provide robust modeling and reporting to facilitate executive-level decision making. Consensus-driven communicator; collaborate across various business units and promote organizational success. Demonstrated ability to establish new forecasting and management reporting system to improve availability and accuracy of financial data. An effective communicator with strong team rapport, relationship management, coordination, analytical and problem-solving skills. Excel at identifying financial status by comparing and analyzing actual results with plans and forecasts.

Areas of Expertise

•Financial Analysis & Monitoring

•Budgeting & Forecasting

•Potential Risk Management

•Documentation & Reporting

•Strategic Analysis & Planning

•Data Accuracy & compliance

•Team Training & Leadership

•Cross-Functional Collaboration

•Customer Service & Satisfaction

PROFESSIONAL EXPERIENCE

Tax Genius, New York, NY

Accounting Assistant (June 2018 – March 2020)

Perform multiple tasks, including preparing and issuing bills, invoices and expense reports, processing journal entries, trial balances and financial statements for up to 30 clients to increase satisfaction. Ensure data integrity and consistency, while maintaining all related records and files as needed by the account team. Utilized QuickBooks to manage and complete bank accounts and cash reconciliation statements.

Key Achievements:

Distinguished for managing accounts payable and accounts receivables, reconciling credit card transactions and reviewing monthly balance of specific accounts.

NYU Winthrop Hospital, New York, NY

Tray Delivery Aide (April 2018 – Present)

Delivered subject matter expertise in providing menus and suggesting menu items, and daily specials in detail to the patients for increasing satisfaction. Took an active role in monitoring food distribution, ensuring meals delivery to the correct recipients.

Key Achievements:

Accomplished set performance targets by leading and training three new employees on performing designated tasks.

AU BON PAIN, New York, NY

Team Member (January 2016 – May 2018)

Executed activities of managing cash register and accepted payments from customers to ensure operational excellence and financial success. Established and maintained direct communication with customers for payments and customer service.

Key Achievements:

Distinguished for serving ~ 200 customers a day with courtesy, patience, and a smile to increase customer satisfaction and achieve targeted business objectives

Marine Mercantile, Punjab, India

Business Administrator (April 2014-September 2016)

Well-versed in processing payroll, accounts receivable and payables, preparing budget and developing a marketing plan to enable the achievement of full business potential. Strategically employed broad working knowledge in developing weekly and monthly revenue forecast based on historical and current sales and preparing monthly financial report to streamline company’s account.

Key Achievements:

Succeeded in increasing monthly sales by 20% by brainstorming new marketing concepts and aiming at new target markets to expand business.

EDUCATION & CREDENTIALS

Bachelor of Arts in Accounting and Information Systems (150 credits) Expected: December 2020

Queens College, CUNY, Flushing, NY

Bachelor of Business Administration 2015

Punjab University, Punjab, India

PROFESSIONAL TRAININGS

Active Member of AICPA - January 2019 - Present

President of Business Society, Punjab University - June 2014 - September 2015

Volunteer, Red Cross Society, Punjab, India - March 2015- August 2015

Technical Proficiency

QuickBooks, Microsoft Word, Excel, PowerPoint

Languages

Fluent in Hindi, Punjabi

Working Knowledge Of Spanish

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