Customer Service Program Manager

Tad Philip Korpela

N** W***** Bette Ann Dr. Hartland, WI 53029

Phone 262-***-**** Email: **********@*****.***

DIRECTOR

Innovative and results-driven leader focused on achieving exceptional results in highly competitive environments that demand continuous improvement. Experienced in driving products, process, and customer service improvements while building partnerships with key local business decision-makers. Consistently increased production, reducing operating costs and improved quality by utilizing National Strength and Conditioning Association concepts to optimize growth and retention. Programs launched since 2013 have accounted for a 200% growth that has surpassed expectations and looking for an increased 5% by year end that will drive expansion into new channels.

AREA OF EXPERTISE

Project Management Productivity Improvement Market Forecasting

Customer Relations Operations Management Quality Assurance

Budgeting Forecasting Cause-Effect Problem Solving Strategic Planning

Brand Building

PROFESSIONAL EXPERIENCE

KINDRED HEALTHCARE. Wellness Coordinator/ Fitness Director Wauwatosa, WI. May 2013 – April 2018

Directly responsible for the health/wellness department. Serving the organization in a growth effort that took the organization from near twenty percent to stable fifty percent. Set, and coordinate intern efforts. Oversee daily output, process improvements, and changes in operation that optimize productivity and the bottom line. Community involvement with local events, presentations to local Universities, and state organizations.

•Achieved higher than established standards within three years, while maintaining and improving permanent priorities of quality, safety, service, and people.

•Developed partnerships with local business, churches, and colleges which enhanced community projects to create an every widening footprint.

•Led a core team of marketing, wellness, and management to advertise to community both internal and external.

•Drove planning and successful execution of doubling participation capacity to exploit growth opportunities. While reducing costs to residents.

•Implementation and design of all advertisement partnering with company printing department.

•Participation in regional team meetings and goal setting as well as weekly and monthly reports to executive management.

Tad P. Korpela Email: **********@*****.***

N70 W30603 Bette Ann Dr. Hartland, WI 53029 Phone 262-***-****

Hartland, WI 53029

PROFESSIONAL EXPERIENCE

CREATIVE HEALTH CARE SOLUTIONS, Program Manager

Wauwatosa, WI. December 2018 – January 2020

COLUMN REHAB, Wellness Coordinator/ CCS Provider

Wauwatosa, WI. January 2020 – Present

MILWAUKEE LUTHERAN HIGH SCHOOL, Head Strength and Conditioning Coach/ Asst. Track Coach

Milwaukee, WI. August 2011 – June 2012

EDUCATION

CARROLL UNIVERSITY, Waukesha, WI Graduate -2012

Bachelors of Exercise Science Degree

Related Coursework: Exercise Testing and Prescription, Athletic Training 1 & 2, Kinesiology, Physics, Anatomy and Physiology, Intro to Health Care Skills, Business Communication II.

UNIVERSITY OF WISCONSIN- WAUKESHA, Waukesha, WI Graduate - 2007

Associate of Art and Science Degree

Related Coursework: Business Communication, Small Group Communication, Intro to Business Systems, Writing for Business, Basketball Coaching

ACHIEVMENTS

•Organized four health fairs / three tune-up clinics creating a community of companies willing to participate

•One of the first Stepping On leaders in the state of Wisconsin

•Member of the falls prevention team

•Being asked to speak at local colleges about company growth, and career development

•Design MLHS program layout with an emphasis on injury reduction and growth

•Selected as an Essential Piece of the Puzzle on five separate occasions

Reference Available: Knowledge in Microsoft Word, PowerPoint, Excel

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