Customer Service Manager

J

JEFFERY “Jeff” BRANHAM

***** ********* **** · Spotsylvania, VA 22553 · 540-***-****

*********@*****.***

Extremely dedicated and conscientious transportation manager with a proven track record of safety and compliance with DOT and FMCSA standards. Accomplished in safety compliance, staff retention, performance reporting, inventory management and policies and procedures implementation. Demonstrated organizational and customer service skills thereby maintaining solid working relationships while driving operational efficiency and client satisfaction.

Experiences:

OPERATIONS MANAGER - 4/2014 – Present

CLS TRUCKING LLC · CIB TRUCKING LLC · FREDERICKSBURG, VA

Directs overall logistics operations to include tanker, over the road and bulk material transport.

Responsible for organizational management including employee recruiting and retention, conflict mediation, task delegation and performance review.

Oversees annual operating budget and implements revenue generation and cost reduction strategies.

Maintains client relationship and negotiates terms and conditions with brokers.

Leverages load board to fulfill customer needs in a timely manner. Utilizes company GPS tracking program to maintain, monitor and report timekeeping, safety KPIs, and vehicle efficiencies.

Coordinates daily product orders and dispatches operators based on destination, traffic, and potential weather hazards; interfaces with crew foreman to ensure efficient delivery.

Prepares reports per government regulations and hauling company reporting standards.

Performs vehicle inspection to ensure compliance to safety standards, preventative maintenance cleanliness and reporting deficiencies to company owner.

TRUCKING OPERATIONS FOREMAN - 4/2008- 3/2014

CLS TRUCKING LLC · CIB TRUCKING LLC · FREDERICKSBURG, VA

Dispatched company and subcontract operators to satisfy customer needs.

Performed vehicle inspection for safety requirements, preventative maintenance, and cleanliness.

Secured sub-contract haulers where required.

Completed light vehicle maintenance and cleaning during off peak seasons of operations.

Commercial Vehicle Operator 3/2003-/2008

CLS Trucking LLC · CIB Trucking LLC · Fredericksburg, VA

Operated commercial vehicles with capacities greater than three tons, including tractor-trailer combinations. Transported dangerous goods products, materials, as well as livestock with no incidents.

Conducted preventative maintenance and advanced mechanical repairs

Maintained records required to comply with federal and state regulations

Preserved safe driving record to protect public property and the care of people on public roadways

Educational Studies-

Highschool Diploma

LICENSES · ENDORSEMENTS · CERTIFICATIONS:

State of Virginia Issued Class A CDL (29+ years)

Hazmat License (20 + years)/Certified

Holds a TWIC Card

Tanker Experienced and certified

Contact this candidate