Electrical Engineer Customer Service

Ghassan Adhami

San Diego, CA

619-***-**** (cell)

*************@*****.***

Summary Account Management professional with 10+ years experience in aerospace, biomedical and automated welding industries. Track record of successful project execution and customer success via strategic planning and detailed coordination with diverse, international teams.

Objective Deliver excellent customer service and promote new business opportunities in a hands-on Account Management position at dynamic, industry-leader. Experience

Feb 2016 - Present

Account Manager

Flex Health Solutions - San Diego, CA

Flex Ltd. is the second largest global electronics manufacturing services (EMS), original design manufacturer

(ODM) company by revenue. Operates in 30 countries to serve over 1,000 global customers.

● Oversee project milestones, timelines, risks and deliverables with global teams on multiple programs in various phases of Design, NPI, ramp-up and sustaining production

● Work with Program Management and customer-focus teams to drive operational excellence on key metrics of OTD, Quality, reliability and customer service

● Strengthen business relationships with key stakeholders to grow existing business and explore new opportunities (Quotes, RFQ, RFP)

● Act as a customer advocate (VOC) and a global point of escalation for any customer needs.

● Present high-level updates in business reviews to senior management on account accomplishments, challenges, risks, timeline and profitability

● Engage with Flex SMEs on complex, technical issues to support high-level escalations and negotiations Feb 2015 - Feb 2016

Snr. Project Engineer

UTC Aerospace Systems - San Diego, CA

UTC Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products.

● Investigate field problems/inquiries, provide innovative/practical solutions to resolve technical issues affecting the Airlines, Engine and Airframe Manufacturers per customer specifications.

● Support OEM RFQ development to address post-production initiatives for aging aircraft, or aircraft, aircraft engine improvements and Airworthiness directives.

● Responsible for creating engineering documentation, modification instructions, Service Bulletin, parts kit creation as well as coordinating and supporting implementation into the fleet. February 2014 - February 2015

Project Engineer

Astronautics Corporation of America - Milwaukee, WI Astronautics is a global leader in the design, development, manufacture, and integration of state-of-the-art equipment, electronics and systems for air, space, land, and sea applications.

● Supported year-long RTCA DO-160 testing for cockpit display and engine data concentrator unit

● Led multidisciplinary engineering teams (electrical, mechanical, software, and systems) through the planning, implementation, and verification phases of development for high design assurance systems.

● Plan and manage schedules, budgets, and design reviews.

● Provide weekly updates to upper management by utilizing MS Project, action registers, risk registers, project phases and resource availability

Oct 2012 - Feb 2014

Program Manager & Electrical Engineer

Emteq - Milwaukee, WI

Emteq is an industry leader in interior and exterior avionic lighting and systems.

● Responsible for national and international VIP aircraft customers, interacting with their Program Management, Regulatory and Engineering teams

● Provided on-aircraft technical customer support for smart electric outlets and complex full spectrum LED mood lighting systems

● Develop schedules for design, prototype, certification testing and production phases of product development projects.

● Provide technical leadership for production, mechanical, electrical and software engineers.

● Communication management with vendors, suppliers, production staff and end customers June 2008 – October 2012

Electrical Engineer

Miller Electric, Manufacturing Industries Group

Appleton, WI

Miller Electric is a leading manufacturer of arc welding equipment that is used in manufacturing, fabrication and construction.

● Supported year-long troubleshooting of robotic MIG welding systems for auto frame manufacturer

● Supported year-long troubleshooting of sub-arc welding for Chinese oil pipeline welding operation

● Designated Point of Contact for the business unit’s production lines.

● Work closely with customer-service department to address technical issues in the field

● Oversee reliability testing for the business unit’s new products. Skills

● Strong oral, written, communication and presentation skills.

● Strong interpersonal skills and an ability to work very well with people at all levels of a business structure.

● Project management skills: leading meetings, scheduling, budgeting, providing status updates, overseeing diverse technical teams and multiple departments.

● Commercial & Legal negotiations

Education

University of Illinois at Chicago (UIC)

Bachelor of Science in Electrical Engineering - Dec. 2006

Contact this candidate