Customer Service Sales
Resume:
Kaitlyn E. Jones
**************@*****.***
Zephyrhills, FL 33541
I am seeking full time employment that will exercise my skills and personality while leveraging my education resulting in a mutually beneficial business opportunity. I am a recent college graduate with real world skills and experience that will enhance any company I am associated with. Salary would be commensurate to my experience, training and skills.
Education:
A.S Associate of Business Administration: 2019
Georgia Highlands College, Cartersville, Georgia
Institutional GPA: 3.7
Paulding County High School, Dallas, GA 2010-2014
Business Skills: I am adept and knowledgeable in the use and application of many current business computer software such as: Microsoft Word, Excel, PowerPoint, Windows. I posses’ advance skills on the use and application of PDA software, Apps, Web based portals, typing, generating letters and memos and email communication.
Business Education: I possess formal training with implied application with the following business fundamentals: Financial Accounting, Microeconomics, Macroeconomics, Management Information Systems and Communicating in Business.
Business Sense: I am pleasant, punctual, attentive to detail and capable of applying my education and experience in a wide variety of office scenarios. I can work in a team or autonomously if required. I have refined skills in interacting with the general public and handling complaints, inquires and requests. I am a quick learner and consistently seek means to increase workplace efficiency. I enjoy interacting with the public and will follow guidance, rules and company policy as directed.
Employment History, Responsibilities and Skills:
Kirkland’s Spring 2013- Spring 2014 Hiram, GA
Obtained experience within the retail industry by:
Developed floor layouts and point of sale shelves to maximize consumer sales and profits.
Functioned as a customer service agent that managed and resolved customer complaints, inquiries and sales telephonically as well as in person.
Aided in the company Supply and Logistics operations that entailed product accountability, supply management/placement and throughput of products.
Developed and implemented signage and marketing plan to increase customer awareness of goods and services at the local level.
Handled credit card and cash transactions, refunds and exchanges according to store policy.
Work: Starbucks 2015-Current Hiram, GA/ Canton, GA/ Wesley Chapel, FL
I possess the ability to work in a fast paced, high pressure environment while ensuring customers receive exceptionally service, resolving customer issues or concerns while maintaining a focus on detail to eliminate mistakes and reduce waste.
Developed experience in a leadership role as a shift supervisor, maintained team comradery and motivation while resolving issues and concerns between associates.
Managed the company supply and logistics product for the store, ensured the company’s invoices and billing were accurate.
Managed and ensured the strict accountability of company assets and inventory within the store.
Managed the profit and loss spreadsheet while advising senior personnel of sales trends, losses/gains to ensure company profits were maximized.
Work: Herbal Intentions 2018-2019 (Part Time)
I was afforded the opportunity to operate in the management of daily operations that consisted of:
Managed the daily opening and closing of a small business, audited daily sales and cash accountability.
Managed, directed and accounted for store assets, office supplies and product inventory.
Provided information and training to customers regarding the company’s goods and services.
Managed the company’s computer network, system, software applications ensuring its reliability.
Served as the customer service agent in regard to sales, complaints, inquires and orders.
Provided assistance for the company sales and order records, company billing, invoices as well as payment of monthly operating expenses.
Updated and managed various aspects of the marketing campaign such as Facebook and Web site updates, etc.
Handled and processed all company correspondence, mail, notifications, letters, etc.
References:
Renee Lowe
Business owner
(770) 334- 7761
Mikayla Willis
Nursing student
********@********.********.*** (770) 317- 4601
Cheryl Duncan
Retired
Cgduncan28@**@*******.*** (770) 896- 4224
Contact this candidate