CHINMAYI

SAJJALA

M. adf5el@r.postjobfree.com

C. 041*******

Reservoir, VIC 3073

Summary

A visionary, dynamic and diligent

professional of education and

organization development, with skills

and experience in IT sector as Analyst

and System Admin. Driven by a lifelong

proclivity for IT industry, learning and

facilitation, I have consistently

demonstrated the highest quality of

standards in delivering objectives and

targets, such as the basic operations in

a Network system, analysing and

executing the program, other

miscellaneous projects which deal with

the system admin.

Skills

• SCCM, Casper JamfPro

• Office 365

• Active Directory

• KPI's & SLA

• VMWare, Hyper V

• Sharepoint

• Citrix

• Service Desk

• Mobile Management

• AirWatch

• Cisco IP phone, PBX

• IoS device configurations

• DNS, DHCP, TCP/IP, VoIP Protocols

• Windows Server 2012 R2/16

• MS Windows 7,8,10, Windows

XP/Vista, Mac OS

• Cisco IOS

• Network Printers

• Asset Management

• Troubleshooting and diagnostics

Experience

The Walt Disney Company (Axiom Technologies)

IT Support Engineer Melbourne, VIC 08/2019 to Current

• Reimaging the Windows systems through SCCM and MacOS systems through Jamf Pro and Casper Suite tools

• Work with Office 365 and outlook, deploying desktop services, Bitlocker, MS Exchange, VoIP

• Handled all delegated tasks using ServiceNOW, ServiceDesk ticketing tool

• Liaise with customers and third-party vendors as required to escalate/resolve the issues by maintaining SLA's documenting cases in the CRM

• Manage Software & Hardware installations and upgrades

• Password management, updating and managing user

accounts and setting up their profile in Active Directory infrastructure.

• Remote management using Connectwise, BOMGAR, Remote Desktop Assistance, SCCM.

• Monitoring, maintaining, and troubleshooting IIS errors, Group policy settings and security configurations

• Participating in Incident review sessions for high priority Incidents where the root cause is unknown and escalate accordingly.

• Microsoft server management and settings.

Swinburne University of Technology

IT Support Engineer Hawthorn, VIC 05/2018 to 06/2020

• Installing and cabling Cisco labs using Cisco switches 2960,3560,3650, routers 2811, ASA 5500 firewalls,

Windows Server 2012R2/ 2016 labs.

• Handle calls and deliver customer service by resolving technical issues related to Infra and applications using BMC ticketing tool

• Installation of all lab hardware and software

• Handle Service Requests related to access, account, IMAC and other related requests

• Provide chat support for end users related to password reset, unlock of account

• Remote Desktop management

• Technical support

• Customer Service

• Group Policy Management

• IIS

• First call resolution assistance

• BGP, RIP, OSPF, EIGRP

Education and Training

Master of Science

Swinburne University of Technology

Hawthorn, VIC,

Network Systems, 2018

Bachelor of Engineering

SCSVMV University

India

Electronics and Communication

Engineering, 2016

Licences and Checks

• Working with children check

• Handle and resolve VPN related issues for end users connecting from home or remote locations commonly used Cisco Anyconnect tool

• Account Management on RSA Ace Server

• Configuring Microsoft Office 365 accounts

• Email Client (Outlook 2016/2019) configuration and troubleshooting related issues

Cognizant Technology Solutions

Network Engineer Chennai, India 10/2016 to 01/2017

• Monitored and performed hardware and software upgrades to network servers, including operating systems and

applications.

• Secured network systems by establishing and enforcing access control policies.

• Provided smooth communications by configuring LAN technology, wireless access points and controllers.

• Participate in all technical aspects of LAN, WAN, VPN, and security Internet Service projects including, short- and long- term planning, implementation, project management and operations support as required.

• Installation of operating system images.

• Team member of Configuration of Cisco 7206 router with VPN and Configuration of Catalyst switches.

• Configuration 7609, 7606 with OSPF and catalyst 6505, 4500, 3550 switches with various VLAN.

• Configured Routing protocols such as RIP, OSPF, EIGRP, BGP static routing and policy-based routing, route-maps configurations.

• Create and test Cisco router and switching operations using OSPF routing protocol, ASA Firewalls, and MPLS switching for stable VPNs.

• Configuration and troubleshooting of Cisco 2500, 2600, 3000, 6500, 7500, 7200 Series routers.

• Responsible for Cisco ASA 5500 firewall administration, Rule Analysis, Rule Modification.

Contact this candidate