Desktop Support Engineer

Rahul Sen

Address : **/*** *** ** ***** Phulatti Bazar Agra UP

E-mail : *************@*****.***

Contact no. : +919*********

DESKTOP ENGINEER

Technical Support Telecom Support User Training Software/PC/LAN Troubleshooting

KEY SKILLS

Technical Troubleshooting

Hardware Configurations

Windows XP & 7/8/10

Spice works IT Management

Active Directory User Mgmt.

Software Installs

LAN Connectivity

Problem Diagnosis

FOG PXE Imaging

Ghost Imaging

Phone, Online, and Desk side Support

BES and Blackberry

iPhone & iPad

QAD-MFG/Pro

User Training & Documentation

ISO9001,

& Cisco IP Phone

TECHNOLOGY PROFICIENCIES

Server Applications:

BES User Administration, Active Directory – Group policy, Users and Computers, Windows NT/2000/2003 Server, Exchange 5.0/2003/2007– backup and recovery, Backup tape rotation, Ghost, Symantec Endpoint Encryption, Mobile Iron, Lync 2010 s

Applications:

MS Office 97, 2003, 2007 & 2010 (Word, Excel, PowerPoint, Outlook, OWA, Access), MS Project, Some Visual Basic 5.0 for Excel, Internet Explorer, Firefox, Chrome, Safari

Call-Tracking Tools:

HEAT, Remedy, Track-it

Hardware:

Dell, HP, IBM/Lenovo desktop, laptops and servers. Some Mac. Printers, Routers, Modems, Wireless Routers

Networking:

TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity –Cisco Secure VPN, AT&T Global, Nortel Extranet, Sonic Wall, Microsoft Virtual PC, PC Anywhere, Terminal Services,, Linksys, Basic Cisco

Platforms:

MS-DOS, Windows /XP/2000/Vista/Windows 7/8/10

PROFESSIONAL EXPERIENCE

Maruti Suzuki Shri Krishna Autosales Pvt.ltd. Jodhpur,(RJ)

Desktop Support Engineer And Edp Excutive

( Jun 2017 to Till date)

• Dms Computer And Billing And Basic Computer knowlage

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008 • Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services

• Troubleshooting network connectivity in a LAN/WAN environment

• Requesting and coordinating vendor support

• When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

B L TECH SOLUTIONS NEW DELHI

Desktop Engineer, Sep 2016 to Jun 2017

Trouble-Shooting of desktop and LAN networking.

Managing networking, cabling, IP addressing.

Troubleshooting Outlook Issue in client side.

Process related software troubleshooting.

Installation of all Operating Systems.

Advanced knowledge of Windows XP, Vista, and Win7& Win8.

Moderate knowledge of Windows Server 2008.

Troubleshooting hardware and software issues.

Managing Domain User Accounts.

Troubleshooting network problems.

MTS — Jodhpur, Rajasthan

Help Desk Engineer, Sept 2014 to Aug 2016

Payroll: - IMSI Pvt Ltd

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008 • Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems

• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

• Troubleshooting network connectivity in a LAN/WAN environment

• Requesting and coordinating vendor support

• When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

• Develop trends by monitoring and analyzing incoming calls, problems and support requests.

• Install, upgrade, support and troubleshoot XP, Windows 7/8/10 and Microsoft Office 2007/10/13 and any other authorized desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Best Point Of Mine

Goal oriented.

Quick grasping ability & keen desire to learn via facing challenges.

Capability to interact with various people at different levels (good in interpersonal skills).

Flexible personality.

Personal details

Name - Rahul Sen

Father’s name - Raj Kumar Sen

Date of birth - 26/06/1992

Marital status - Unmarried

Nationality - Indian

Languages proficiency - English, Hindi

Hobbies - listening songs and watching movies

Education-

Gras Academy (Gchne) - Gras certified Hardware Networking Engineer Agra (2014)

BA (Dr Bhimrao Ambedkar University Agra ) - (2014)

12th (Up Board Agra)- (2011)

10th Pass Up Board Agra- (2007)

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