Customer Service Executive

NARESH SHANKAR PAWAR Email: **************@*****.***

Contact No: 050-*******

Around 26 years of experience in the field of Airfreight / Sea freight & Customer Service Operations. An enriching experience with every assignment characterized by inter/intra functional skills. Motivated team leader with effective man management skills. Demonstrate skills in performing under tremendous pressure, meeting organizational objectives and dealing with challenging opportunities. Good knowledge of internet, Word, Excel, Microsoft outlook and Windows.

A self –starter with a high degree of commitment, concentration and integrity. Naturing a strong belief and deep-seated desire for achievement & determine to achieve set goals.

Career Profile

Carrier oriented with a strong desire to attain personal and professional success.

Capable of analyzing customer’s business requirements, needs and objectives.

Capable of understanding the market demands and implementation of business strategies accordingly.

Good verbal and written communication skills and ability to deal with people diplomatically.

Adherence to and development of Quality process and procedures

Work Experience

Head of operations, Khalidia International Shipping LLC, Abu Dhabi UAE, from 2018 till date.

Operations Manager, Kanoo Freight LLC, Abu Dhabi, UAE from 2011 to 2018

Operations & Marketing Executive, Arabital Shipping, Abu Dhabi, UAE from 2005 to 2011

Senior Sales Consultant, National Travel & Tourism, Muscat, Sultanate of Oman, from 2003 to 2005

Operations Executive, Geologistics (Agility), Mumbai, from 1998 to 2003

Cargo Trainee, Air France Cargo from 1997 to 1998

Operations Executive, Airfreight Ltd, Mumbai, from 1993 to 1997

Responsibilities

To ensure that all operations jobs Air/Sea freight are carried out as planned on a daily basis.

Assisting planning and monitoring shipments to ensure customer satisfaction, reconciled complete reports and daily shipping data.

Evaluate terminal operations, field difficulties and assist in settling bottle neck.

Procuring and dealing with information from sources like shipping line airlines useful for project bidding.

Handling a team to ensure that projects are coordinated and run smoothly to the satisfaction as per clients requirements.

Develop and maintain relations with relevant official in customs, sea and airport authorities, liaise with port customs, Airport to know any current and upcoming regulations and update our staffs in timely manner.

Ensure complete knowledge sharing with our team on service offerings. Provide training to team members on process and effective delivery of services.

Good team player and hard worker. Interacting with clients for queries. Comprehensive problem solving abilities.

To ensure rates are provided to overseas agents, local customers for enquiries received.

Ensuring daily status report prepared and monitoring for all operational activities.

Coordinating and negotiating with overseas, local agents / liners / airlines on rates

Having weekly meeting with operations team to plan new strategies to increase productivity of the company.

Provide support to Sales & Operations team in delivering creative solutions to meet client needs and requirement.

Preparing CSR reports for IATA and authorized airline agents for all export shipments on fortnight basis.

Regular follow up with clients, overseas agent for new shipments.

Managing supply chain and all import export logistics requirements.

Quoting local clients, overseas agent on day to day basis for air, sea, land freight requirements.

Handling of flight operations at airport for all import export shipments.

Checking of Import Cargo in Unit Load Device (ULD) through International system.

Warehouse Inventory & Unit Load Device Inventory report on monthly basis.

Handling / Follow up of tracing cargo cases and irregularities.

Palletizing, Manifesting, Booking cargo, issuing delivery order.

Personal Details:

Nationality - Indian

Passport Details - L-3492181 validity: 22nd July 2023

Visas Status - Employment Visa

Marital Status - Married

Date of Birth - 30th October 1969

Language Known - English, Hindi, Marathi,

Driving License - 906178 (Dubai) validity – 2025

Qualification - B.Com from Mumbai University – 1993

Extra Curricular

Activity - Captain of College football team for three consecutive years.

-Represented for University/School/College Athletics meets.

I hereby certify that the foregoing information are true and correct to the best of my knowledge and belief.

NARESH SHANKAR PAWAR

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