Customer Care Electrical Engineer
Resume:
Neto Sidonio (Sid)
Calgary, Alberta T2N 1Z8
Email: *********@*******.***
Phone: 403-***-****
Employment Objective
As an Electrical Engineer Technologist(Electrical Designer and Electronic Tech), I am eager to use my data interpretation, statistic techniques and my track monitorization in a challenging environment which will demand all my skills and efforts with the opportunity for ongoing learning.
Profile
• Responsible and dedicated with a strong work ethic.
• Enthusiastic and maintain a positive attitude.
• Able to multitask, follow directions and manage time effectively.
• Work well with others and in a team environment.
• Effective critical thinking and problem solving skills. Education
Electrical Engineering Technology (EET) Diploma SAIT Polytechnic, Calgary, AB
(2009/2011)
Electrical Technician (Chevron) (Liquefied Natural Gas) SAIT Polytechnic (2008) Professional Training
• Basis Fire Fighting; Fire Safety Seminars; WHMIS
• STCW95 Elementary First Aid, Emergency First Aid, Standard First Aid Level C CPR/AED
• STCW95 Personal Safety and Social Responsibility
• Hydrogen Sulphide Safety, H2S Alive
• Workplace(I/C) End-User Fall Protection
• Forklift Safety Training
• Fire Extinguisher Training
Technical Skills
• Electronics & Electrical
• Analog/Digital circuit design, analysis & assembly; Digital signal processing
• Single phase & three phase Wye & Delta circuit analysis
• Power factor correction, Rotating Machines and Transformer Applications (Wiring Diagrams Applications)
• Power Systems Operation, Analysis and Protection (Test Relays)
• Distribution Control System tech (DCS) (CNTR), (PLC), (SCADA).
• Three phase induction & synchronous machines
• Motor control using VFD's
• Advanced PLC & RTU programming & process control/Utility & industrial power system applications: transformer, relay & switchgear coordination
• DNP3 & ModBus communication protocols, Networking. Instrumentation. Computer & Database
• Programming and design software AutoCad, ProCad (AutoElectric), Matlab, Eclipse, RSLogix5, RSLinx, ETAP16, PSpice, MultiSim, Substation Explorer, ASE2000
• Computer Proficiency in MS Office (Word, Excel, PowerPoint, Microsoft Office Project).
Employment Experience
Blackline Safety Corp. (2019- present)
System Design and Special Project Coordinator/Technical Support, Customer Care The role of the Technical Support, Customer Care Representative is to be the first point of contact for all customer inquiries.
The Technical Support, Customer Care Representative successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and business to business customers who use our solutions daily. Conduct a comprehensive workload analysis of functions and processes for the business and delivery of a workload analysis report. Translate business requirements into technical specifications that will be used to implement report and dashboards created from multiple data sources. Identify the gas sensors monitors problems and inefficiencies with Power BI to develop innovative and scalable solutions for the business unit and users(customers). Assist in the development of a workforce management strategy. Troubleshooted gas sensors devices, Integrated multiple data sets, conducted critical analysis and discuss data and findings with customers; put key insights together in strategy documents to be presented to management.
Build reports using Power BI Porta and multiple data sources. Organizing and cleaning data. Prepare information for managers by summarizing performance, uncovering and articulating reasons for any trends/changes to performance and work with managers to document the actions to be taken to address performance issues.
Conducted research and analysis to provide improvements to business processes or practices. Drive the development of new measures to more accurately measure workload and evaluate the impact of business process changes.
Oversee gas monitors performance monitoring to ensure measurement is accurate and summarized appropriately.
Schlumberger Canada Limited
Electronic Field Specialist Tech (2017-2018)
• Supervised the field electronic operations of all units and maintained equipment. Adjusted, aligned, replaced or repair electronic equipment and assemblies.
• Installed, maintained and repaired electronics and electric equipment.
• Provided insight and collaboration across functional departments.
• Extracted data from structured and unstructured data sources for analyses.
• Inspected and tested electronic and electric equipment and assembled.
• Diagnosed and located circuit, component and equipment faults.
• Delivered consistent quality reports, which included in depths analysis.
• Identified, analyzed and interpreted trends in complexes data sets.
• Supported and participated in the Management change within the company. DPH Focus/ WSP Canada Oil & Gas
Electrical designer/Drafter 3 years of experience in 2D and 3D Navisworks (2012-2015) Responsibilities:
• Responsible for drawing, designing and drafting projects for companies such as Cenovus
(Pelican Lake, Narrows Lake), Pembina, EnCana, and Husky: reviewing and back- checks; correcting drawings according to company standards and in coordination with project engineers; and providing quality drafting as a primary goal.
• Electrical Heat Tracing (EHT) with Cenovus (Narrows Lakes project): Designed and drafted drawings from data received from project engineers with appropriate standards and procedures.
Electrical Technician at Chevron (Angola LNG Liquefied Natural Gas) (2006-2008) Responsibilities:
• Repaired and replaced defective components in motors, generators, controllers, storage batteries, switchboards, conductors, switches and varied electrical fixtures.
• Installed, maintained and repaired electrical, electromechanical and electronic parts of machinery and equipment.
• Performed defensive repair and preservation of field, plant and shop for electronic and electrical systems, equipment and devices.
• Tested solid-state circuitry to determine defective components in analog and digital equipment along with defective parts replacement.
• Installed improvements and major upgrades to electrical plant and subsystems.
• Conducted infrared analysis and field equipment examination using specialized thermo graphic imaging and digital cameras.
• Designed and modified motor power control apparatus circuits. Read and interpreted blueprints, schematics and wiring diagrams.
• Prepared schedules and coordinate activities with varied electrical divisions and sections.
• Planned and prepared work orders or instructions utilizing blueprints, sketches and drawings.
• Ensured accurate and apt completion of all protective maintenance duties.
• Ensured to populated printed circuit boards. Evaluated electrical as well as operational problems.
Activities and Interests
I have been an athlete since childhood and have played competitive level soccer, handball, basketball, volleyball and chess for the most life. I enjoy the outdoors and staying active and community services. I am a community involved, active person. References
George Macaraeg
Electronic Supervisor
Schlumberger Canada Limited
Clairmont, AB
Phone: 780-***-****
Email: *********@***.***
Gord Raven
Electrical Lead Design & Drafting
WSP Canada Oil & Gas
Phone: 403-***-****
Email: ****.*****@********.***
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