Customer Service Social
Resume:
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Marissa Burton
Highly motivated and reliable self-starter seeking to leverage my educational background and strong interpersonal and social skills effectively in a rewarding and innovative work environment.
1759 Queenstown Drive
San Jose, CA 95132
**********@*****.***
WORK EXPERIENCE
Zanotto’s Family Market, San Jose — Cashier
NOVEMBER 2013 - PRESENT Part time
●Aid customers with locating and obtaining items and picking quality products
●In a timely manner, bag customer groceries and verify price discrepancies
●Stock and rotate products in coolers and surrounding locations, while providing a clean and safe environment inside and outside the store
●Assist and serve monthly wine dinners consisting of set-up, serving, breakdown and processing of wine orders
●Assist managers with front end duties, such as key carrying for return processes
●Perform closing duties consisting of taking out the garbage, collecting and disinfecting carts, sweeping, reconciling and closing the registers, and processing go backs and returns
Rock Bottom Restaurant & Brewery, Campbell — Server
AUGUST 2019 - MARCH 2020
●Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude
●Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and beverages
●Managed orders and accompanying financial transactions using digital Point of Sale system
PROJECTS
CommUniverCity, San Jose State University
AUGUST 2019 - DECEMBER 2019
●Recruited and administered surveys
●Observed and conducted research of individuals littering patterns throughout downtown San Jose
●Analyzed and processed demographical data
EDUCATION
San Jose State University
MAY 2020
Bachelor of Arts in Sociology
Honors: Dean’s Scholar (Spring & Fall 2019, Spring 2020)
Relevant Coursework:
Critical Thinking
Sociology of Education
Quantitative & Qualitative Research Methods
EDUCATIONAL SKILLS
Argumentative writing
Data collection and analysis
Working with diverse populations
Understanding social injustices
COMPUTER COMPETENCY
Microsoft Office Suite
Google Suite
SOFT SKILLS
Customer service
Time management
Conflict resolution
Verbal & nonverbal communication
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