Customer Executive
Resume:
Summary
Seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible.
Aspiring for a challenging job that will both utilize and strengthen skills acquired during my course for your esteemed concern.
Work with honesty in any type of situation for the betterment of organization. Academic Performance:
B.sc(PCM) : Govt FG college, Kembhavi/ Karnataka Board with 60%,2013.
Diploma (Health inspector) : Patil Paramedical College, Talikoti/ Karnataka Board with 77%, 2010.
Matriculation : Govt High School, Kembhavi/ Karnataka Board with 54%, 2007. Skills
Client
Customer Support
Data entry
Insurance
Logging
Presenting
Technical support
Technical assistance
Trouble shooting
Experience:
Customer Relationship Executive / Jeeves consumer services – Bengaluru, KA - June 2017 to June 2019
Hold 2 years of experience in Jeeves consumer services as a Customer relationship executive handle inbound and outbound calls.
Provided support to our client Flipkart regarding Installation and demo
Having experience to customer based on mail communication.
Taken information from customer details of address and pin code.
Resolving customer queries related of product problems or installation and demo.
We can take customer complaint product related and interact with vendors, brand resolve issues.
Accurate documented researched and resolve the customer’s issues.
Having work experience on 24/7 shift support.
Customer Support Representative / Flipick Private Limited – Pune, MH - April 2016 to May 2017
I have 1 year of experience in “Flipick Private Limited” as a Customer support Representative inbound and out bound process.
Its related of LMS (learning management system) technical support of logging issues to students.
Course and question bank related supporting to the institutes.
Provide technical assistance to client and users.
Provide Customer Support to online users.
Will work within a structured team environment with some having line management responsibilities. RAGHAVENDRA REDDY
HSR LAYOUT, Bangalore – 560034
Email : ********************@*****.***
Contact no : 966-***-****
As a technical support member involved in L1 Support to the end users/customers as looking in to multiple tasks Incidents, Logging, trouble shooting, categorizing, resolution, closure and escalation. Customer Support Executive / M.D. INDIA - Pune - Aug 2015 to March 2016
I have 6 months of experience in MD India insurance company as a "Customer support executive" inbound process.
Handle to 70 to 80% calls daily with duties including signing up new customers retrieving and customers data presenting relevant information.
Health insurance services.
Receiving an 80% customers satisfactions rating.
Having good experience to handle Customers based on mail communication.
Having work experience on 24/7 shift support.
Having experience on process All Insurance related back office operations work like policy claims, alterations and servicing actions on life and pension policies, as determined by the company work management system, to maintain day to day service standards to agreed levels. Strength:
Excellent communication and negotiation skills.
Work effectively under pressure.
Team player, flexible and hardworking operations executive.
Maintaining records on excel sheets.
Able to work individual.
Having good positive attitude.
Personal Profile
Date of Birth : 1/July/1991
Language’s known : English, Hindi, Kannada, Telugu Nationality : Indian
Marital Status : Single
Permanent Address : S.B.C Camp, Kembhavi, Gulbarga, Karnataka. Declaration
I hereby declare that the above information provided by me is true to the best of my knowledge. Date:
Place: Bengaluru Raghavendra Reddy
Contact this candidate