Service Manager

Devinder Kumar

E-mail:- ***************@**********.***

Mobile No: +964 780-***-****-** 980-***-****

SYNOPSIS

A result oriented professional with 9 years of exposure in Food & beverage operations.

Expertise in handling a diverse range of operations entailing Food & beverage operations training and budgeting.

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures for costs efficiency.

Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.

Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment.

AREAS OF EXPERTISE

Operations

Developing and implementing procedures, control systems for maintaining high quality standard delivery to the guest.

Leading efforts for streamlining processes and generating cost savings in operations.

Responsible for taking guest preferences and coordinating with guests for resolving their concerns/ needs.

Managing constant tie-ups with major corporate and implementing sales promotional strategies.

Design nutritionally well balanced menu in coordination with chef.

Food Hygiene.

Prepare Annual and Monthly budget charge.

Cost Efficiency while menu planning (Related events and Food festival).

Develops and implements strategies for food and beverage operations.

Evaluates food and beverage service quality and service levels regularly and implements strategies to improve areas of concern.

Responsible for ultimate utilization of the resources etc.

Client Relationship Management

Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

Ensuring maximum Guest satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.

People Management/Training

Conducting training sessions to Food and beverage team for smooth flow of operations.

Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management.

Imparting appropriate training on Inventory Management, Service Excellence and Teamwork.

Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.

Experience Summary:-

Presently working as a operation manager in Textron aviation Imam Ali Air base Iraq Basara from June 2018 To Till Date

Worked as a Assistant food & beverage Manager in Club Mahindra Dawarka Gujarat from Dec. 2017 To May 2018.

Worked as a food & beverage Executive in Club Mahindra Udaipur from Jan 2015 To Dec. 2017

Worked as a banquet executive in k3 Shimla from March 2014 to Nov 2014

Worked as a Captain in Riyadh Palace Hotel KSA

From Dec 2010 to Feb. 2014.

Worked as a Sr. Captain

From April 2010 to December 2010

At Club Mahindra Fort Kumbhalgarh

(RAJ.) It’s a Mahindra Group of Company

Worked as a Captain

From April 2009 to April 2010

Club Mahindra Fort Kumbhalgarh

Worked As Steward at Club

Mahindra Snow Peaks Manali

Dec 2007 to April 2009

Award:-

Top RCI gold crown & BHC certified 5 star Resorts with 5 F&B Outlets: - Club Mahindra Fort Kumbhalgarh resorts, Rajsamand. (A Mahindra Group Company) (Raj) From December. 2007 to December 2010.

I have received appreciation latter form resorts to give the best services to our guest on base of our corporate feedback system and within 10 days specially maintained my name many time in our corporate Act Quickly feedback.

Have been awarded for Guest Interaction & most Punctual employee of the year 2007-2008 by Club Mahindra Fort Kumbhalgarh, Rajsamand.

Have been awarded Best employee of the Month of sep.2007 & may 2008 July 2009 by Club Mahindra.

It skills:-

I have enough knowledge of MS Office, Internet application, IDS software, MS Dos, HMS software etc.

In addition I have enough knowledge of handling F&B Service, Bar, RSOT, Outdoor catering, VVIP guest Handling, Coffee Shop. F & B. Service Inventory etc. Can smoothly all the operations of concerned dept. I have excellent interpersonal, Communication, Team building$ Management skills with extensive experience in training & development of the work force.

Computer Literacy:-

MS office.

PMS version

Educational Qualification:-

B.A.

H.P. University

2007/08 Diploma in HM FIHM DEHARADUN UTRAKHAND

2005/06 Diploma in ADC Pro*

ACE Solan (H.P)

2001 -2002 12th Board H.P.S.E. Board of Dharamshala

1999 -2000 10th Board H.P.S.E. Board of Dharamshala.

Addresses:-

Permanent: - Village Chairh Po. Majhar

Tehsil. Theog

Dist. Shimla (Himachal Pradesh)

Pin Code:-171209

Present Address: - Club Mahindra Udaipur

Personal Details

Date of Birth: - 02 July 1983

Marital Status: - Married.

DATE

PLACE

DEVINDER KUMAR

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