Technician Office
Resume:
PERSONAL INFORMATION
NATIONALITY: South-African
LANGUAGES: Afrikaans
English
CONTACT: Phone: 066-***-****
Email:*******.***@*****.***
RESIDENTIAL ADDRESS: 12 Clark Street
Potchefstroom
2531
EDUCATIONAL INFORMATION
HIGHEST GRADE PASS: Matric 2007
SCHOOL: Hoër Volkskool Potchefstroom
TERTIARY EDUCATION: CTU 2009
Diploma MCITP
Diploma MCTS
SUBJECTS: Microsoft Operating Systems
Microsoft Office Suites
Troubleshooting Applications
Comptia A+
Comptia N+
RELEVANT EXPERIENCE
FULL DATE: 5 August 2019 – 16 May 2020
COMPANY: Platinum Life
WHERE: Potchefstroom
OCCUPATION: Telephone Sales Rep
DUTIES:
Phoning potential customers and selling them Cancer policies via Phone
Answering all their questions regarding the Policy
Explaining them exactly how it works.
FULL DATE: 3 January 2017 – 31 July 2019
COMPANY: Vericred Collections
WHERE: Potchefstroom
OCCUPATION: IT Technician
DUTIES:
PBX Systems
Configuring Yealink; Atcom and Gigaset Phones
Crimping Network Cables
Punch Down Wall boxes
Administer different networks at different branches, throughout South Africa; Botswana and Namibia.
Backing up data
Maintain and archiving email.
Building new computers.
Configuring Windows 7; 8 and 10.
Troubleshooting of Networks; Hardware and Software.
Helpdesk
Remote Support in Ultra VNC; Teamviewer and Any Desk
Project management of different branches.
Maintain Active Directory.
FULL DATE: 27 Sep 2014 – 29 Dec 2016
COMPANY: Matrix Warehouse
WHERE: Potchefstroom
OCCUPATION: IT Technician and 2IC
DUTIES:
Helping Customers inside of the shop with any IT issues they may experience.
Telephone Support.
Calling customers and making an appointment – following the appointment and helping the customers at home/office with IT related issues they are experiencing.
Upgrading computers of customers.
Troubleshooting Hardware and Software.
Formatting/Recovering the computer back to Factory Default,
Backing up Data and Email,
Restoring Data and Email,
FULL DATE: 19 Nov 2012 – 22 Jul 2014
COMPANY: Safricom Telecommunications
WHERE: Potchefstroom
OCCUPATION: Telecommunication Technician
DUTIES:
Providing help for the customer with internet problems
Establishing an Internet connection for the Customer
Working with Mikrotik modules
Configuring Mikrotik so that it works on Hotspots
Configuring Access Points and Wireless Routers
Configuring an Atcom and Grandstream adapters, so that the Customer can use VOIP
(Voice over Internet Protocol).
Configuring of Gigasets
Telephone and Internet Troubleshooting
Installing Internet for customers
Project Management of big installations eg. Hotspots
Training and Development of employees. Eg. Product Knowledge and How To’s.
FULL DATE: 4 Aug 2011 – 2 Nov 2012
COMPANY: Incredible Connection
WHERE: Sandton
OCCUPATION: Incredible Onsite Technician
DUTIES:
Helping Customers inside of the shop with any IT issues they may experience
Telephone Support
Calling customers and making an appointment – following the appointment and
helping the customers at home/office with IT related issues they are experiencing.
Upgrading computers of customers
Troubleshooting Hardware and Software
Formatting/Recovering the computer back to Factory Default
Backing up Data and Email
Restoring Data and Email
PROMOTED
WHERE: Rivonia
OCCUPATION: Corporate Onsite Technician
DUTIES:
Helping Companies with their IT issues, so that the business won’t stand still.
24/7 on standby for our Customers
Helping customers remotely
Maintaining Servers; Networks
Cleaning the computer inside
Defragging the Hard Disk Drives
Running and Maintaining Backups
Setting up of new email addresses
Configuring company email addresses on Smartphones/Tablets or Blackberry’s
REFERENCES
NAME: Yaseen Adams
COMPANY: Sandton City Incredible Connection
TELEPHONE: 079-***-****
NAME: Angel Griesel
COMPANY: Matrix Warehouse Potchefstroom
TELEPHONE: 064-***-****/018-***-****
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