Customer Service Management

JUDY WHITER

**** ****** ******, **********, ** **324

Home: 626-***-**** - Cell: 626-***-**** - **********@*****.*** PROFESSIONAL SUMMARY

Exceptional leader talented exceeding Management expectations . Strong background in forecasting and allocations. Building profitable Customer Service teams. Technically-savvy with IT background, relationship building, training and presentation skills.

Motivated to support company growth. Operations background, with solid experience managing all levels of large scale projects, including budgeting and administration. Top producing teams and expertise in the Apparel industry. I am a dynamic communicator who consistently exceeds goals and company expectations. Director as well as VP of distribution during my years with Vince. Over 30 years of apparel background.Understanding of urgency and goal setting.Have worked in all departments from production to Customer service to Distribution. Solid understanding of computer systems. Oversaw over 5 new computer software implementations.

Meticulous leader, excellent at juggling multiple tasks and working under pressure. SKILLS

Project management

Team liaison

Self-motivated

Strong verbal communication

Conflict resolution

Powerful negotiator

Extremely organized

Team leadership

Data management

Process implementation

Client assessment and analysis

Risk management processes and

analysis

Team leadership

Staff development

Budgeting and finance

09/1986 to 11/2017 Director of Customer service

Vince – Los Angeles, ca

EDUCATION

High School Diploma:

Pierce college - woodland hills

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