Excellent Communication Skills Team Player Attitude. Growth Mindse

Vipul Goutam

Mobile: +91-877*******

E-Mail: *************@*****.***

CAREER OBJECTIVE

A dedicated customer service executive, who provides exceptional customer services through active listening and problem solving. In my 2 years of Customer service, I have gained the knowledge of how to best assist all even in the most challenging situations. I am driven to EXCEED all expectations and deliver a positive experience through high quality customer care whether face to face or over the phone. ACADEMIC DETAILS

Bachelor of Engineering (Electronics) from R.G.T.U, Bhopal (M.P.) in 2013 with 1st division.

12th with Mathematics & Science from M.P board in 2009 with 1st division.

10th from M.P board in 2007 with 1st division.

SKILLS

PURPOSE SKILLS/TOOLS USED

Ticketing System SalesForce, Nuance, LeadSquared.

Customer services PG panal, Optics, Seller Panal.

Communicating Softwares Skype, Ameyo, Webex.

Other tools Microsoft office, Unix (basic commands). Operating System Windows 7, Windows 10.

WORK EXPERIENCE

Period Employer Location Designation

May-2020 to Present Byjus Jabalpur (M.P) Business Development Associate Mar-2019 to Nov-2019 T Tec (MOTIF) Ahmedabad Chat Sales Associate Feb-2018 to Mar-2019 PayTm Jabalpur Customer Service Representative PROJECT DETAILS

1.

Project Title Sales and Services

Organization T Tec

Domain Telecom

Environment Nuance, Optix

Team Size 10

Working Duration Mar-2019 to Nov-2019

Description The service supported sales and other services for customers to buy the products like Mobiles, T.V etc, generating secure payment links, Providing FIOS (Fibre Optics) in different states of U.S, Subscribe the price plans, Provide the L1 & L2 support etc through online chats and calling.

Roles &

Responsibility

Sales and services support.

L1 and L2 support through chat and calling.

Customer Address verification.

Providing Technical resolution.

2.

Project Title Customer Service Representative

Organization PayTm

Domain E-Commerce

Environment Sales Force, PG Panal, Seller Panal.

Team Size 6

Working Duration Feb-2018 to Mar-2019

Description The team would provide customer care services through chats and calls, checking the payments are successful, services are delivered, getting the orders status through Seller Panal, Account details, Transaction details, Mode of payment and statuses via PG panal.

Roles &

Responsibility

Resolving customer queries through chats and calls. L1 support assist.

Checking customer plans and usages.

Technical assistance and resolution.

TRAINING AND CERTIFICATION

Attended to an industrial visit to 6MW Hust based Power Plant in Waraseoni conducted by Institution of Engineers Jabalpur (M.P).

Attended workshop of Microsoft Dream Spark Yatra. PERSONAL DETAILS

Date of Birth : 03 Nov 1991

Postal Address : #279, Shastri Vihar, Trimurti nagar, Damoh Naka, Jabalpur (M.P.) – 482001

Languages Known : English and Hindi

DECLARATION

I hereby declare that the information given above is true to the best of my knowledge. Date: 05/Aug/2020 Signature

Vipul Goutam

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