Assistant Technical Support

Criscel Lawrence

Amper

Contact

Address:

*-*** ***** ****** ***********

Mandaue City, Cebu

Phone:

+639*********

Email:

******@*****.***

Languages

English

Filipino

Hobbies

• Writing

• Reading

• Gym enthusiast

Summary

Web Hosting technician, specializes in Domain registration, DNS, maintaining webhosting server, websites and also experienced in setting up and troubleshooting any POP/IMAP email client. Also familiar with some website application (ie. Wordpress, Joomla and Drupal). Capable of troubleshooting any website related issues (esp. Wordpress).

Skill Highlights

• Project management

• Strong decision maker

• Complex problem

solver

• Creative design

• Innovative

• Service-focused

Experience

Technical Support Representative / Assistant Team Leader September 2015 – July 21, 2018

Dreamscape Networks Inc.

Apple One-Equicom Tower, Cebu Business Park, Cebu City o Provides quality service to the customers with

common concerns regarding E-mails (POP/IMAP),

Webhosting, Domain Registration and E-commerce

(e-shop).

o Assist customer in setting up manually some CMS

applications like WordPress and Joomla.

o Handles both emails and calls from worldwide

customers.

o Accommodates customer’s disabilities by

recommending them services or products that the

company offers.

o Improves customer references by writing and

maintaining documentation.

o Participates in any seminars or trainings organized by the company.

Education

Bachelor of Arts in Psychology

University of Cebu – Main Campus

Bachelor of Arts in Psychology

2005 - 2011

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