Pharmacy Technician Customer Service

EMPLOYMENT

Medstar Health, Baltimore, MD */**** to 2/2016

Patient Services Coordinator

●Provides outreach for missed appointments Monitors and tracks no shows and enters data into the

system Receives patients and determines the reason for visiting the primary care health center

●Coordinates billing procedures, and collects payment for fee-for-service, commercial insurance patients

●Completes the registration, updates patient demographic and billing information in the system Preregister patients as necessary

●Greets patients in a service oriented and professional manner, answers phones, monitors reception area for patient comfort and potential emergencies

●Engage in medical coding in a managed care setting, with strong attention to detail and high accuracy rate

●Interpreted medical terminology and pharmacological information for translation into the coding system.

●Utilized knowledge of CPT and ICD-9-CM to properly translate performed services into numerical code for insurance company reimbursements.

Aerotek Temp Agency Medstar Health, Baltimore, MD 9/2014 to 2/2015

Patient Services Coordinator

●Provides outreach for missed appointments. Monitors and tracks no shows and enters data into the

system Receives patients and determines the reason for visiting the primary care health center

●Coordinates billing procedures, and collects payment for fee-for-service, commercial insurance patients

●Completes the registration, updates patient demographic and billing information in the system Pre Register patients as necessary

●Greets patients in a service oriented and professional manner, answers phones, monitors reception area for patient comfort and potential emergencies

●Engage in medical coding in the clinical setting

●Interpreted medical terminology and pharmacological information for translation into the coding system.

●Utilized knowledge of CPT and ICD-9-CM to properly translate performed services into numerical code for insurance company reimbursements.

Aerotek Temp Agency Kaiser Permanente, Honolulu, HI 10/2013 to 3/2014

Data Entry Operator

●Performed Mid-volume data entry, and basic management of electronic files

●Accessed information from computer and maintained a computer database

●Supported the sales and accounts management teams in the selling and contract renewal process through timely and accurate entry into rate quote requests

●Improved efficiency with an analysis of the rate request for completeness, benefit relativity to prior renewals and strategic direction for benefits in the marketplace

CVS Caremark Plus Specialty Pharmacy, Honolulu, HI 7/2013 to 10/2013

Pharmacy Technician and Enrollment Coordinator

●Coordinated and processed new patient medication orders and reorders

●Communicated and collected co-pay amounts; obtained authorizations/ reauthorizations

●Screened, identified, resolved orders that have accounts receivable, or clinical problems

●Routinely operated the computerized Patient Management System

WalMart Supercenter, Enterprise, AL 8/2011 to 5/2013

Pharmacy Technician

●Received written prescriptions, refilled request from customers, or filled electronically

●Sent prescriptions from Doctors’ offices verifying that all information on the prescription

●Prepared medication by counting, pouring, or mixing the medication into the bottles with the proper medication prescribed, and affix labeled

●Maintained patient profiles and insurance claims

WalMart Supercenter, Enterprise, AL 7/2011 to 8/2011

Secondary Customer Service Manager

●Maintained distribution of money and ensured that each cash register throughout the store was adequately supplied with money at all times

●Prepared money orders and issued refunds

●Assisted and supervised cashiers and cart pushers

●Resolved any complaints by customers and/or cashiers

EDUCATION

Community College of Baltimore County, Catonsville, MD, Associate of Arts, General Studies, 2014 to 2020

Enterprise State Junior College, Enterprise, AL, Undergraduate: Psychology, 2003 to 2004 & 2012

University of Maryland, Republic of Korea, Undergraduate: Psychology, 2000 to 2001

Daleville High School, Daleville, AL, 2000

SKILLS

●Researching, collecting information, and facilitate meetings effectively

●Microsoft Office (Word, Excel, PowerPoint, Outlook); Data Inputting: Type 70 wpm

●Excellent communication skills (written & verbal)

●Ability to communicate effectively with both patients and staff

●Database PC applications, Email, Internet & PC (Windows)

●Inpatient coding experience with clinical information systems such as 3M grouper, Softmed, and computer-assisted coding

●Centricity EMR

●ICD-10-CM

Certifications

●Successfully completed certification course for Selenium:01-Selenium IDE course

Contact this candidate