Sales Rep

HEIDI MANZINI

Polokwane, South Africa

072-***-**** *****.*******@*****.***

Code 8 Driver’s License Available Immediately

External Sales Representative Multilingual Professional Customer Relations Specialist

Professional Summary

Experienced and versatile professional with over 18 years of proven success in customer service, external sales, finance, administration, recruitment, and construction. Adept at building strong client relationships, resolving complex disputes, and delivering results under pressure. A fast learner and multilingual communicator who thrives in dynamic environments and is passionate about continuous growth and excellence.

Key Skills

Sage, Pastel, Syspro, GTX & Inventory Systems

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Financial Analysis and Account Reconciliation

Excellent Verbal & Written Communication

Conflict Resolution & Interpersonal Skills

Highly Self-Motivated and Deadline-Oriented

Fluent in 10+ South African Languages

Strong Analytical Thinking & Attention to Detail

Minimal Supervision Needed – Strong Independent Worker

Adaptable, Curious, and Eager to Learn New Systems

Education

Senior Certificate

Sybrand Van Niekerk – December 2003

Certificate in Art and Design

Design School of Southern Africa – December 2013

First Aid Level 1

NOSA Action Training Academy – March 2017

Work Experience

Jonsson Workwear (Polokwane) – External Sales Representative

Nov 2023 – Dec 2024

Reason for Leaving: Resigned to prioritize mental wellbeing and seek a healthier work environment

Built and nurtured new B2B relationships through onsite visits and tailored fitment solutions

Opened credit and EFT accounts, generated quotes, processed orders, and reconciled statements

Handled customer care, business support, and operations in-store and in the field

Authorized transactions, managed stock takes, and ensured smooth store operations

Jonsson Workwear (Nelspruit) – Floor Advisor / Customer Care

Jun 2021 – Nov 2023

Reason for Leaving: Promoted and relocated to Polokwane

Promoted within 8 months due to outstanding customer service

Supported store floor operations, POS, petty cash, and cash-ups

Oversaw dispatch, receiving, and month-end processes

Learned end-to-end store operations across multiple departments

Steel Studio International (Johannesburg) – Receptionist / Creditors Clerk

Jun 2015 – Sep 2020

Reason for Leaving: Resigned due to COVID-19 hardship

Promoted from Receptionist to Creditors Clerk in under two years

Reported directly to the CEO and Financial Manager

Processed invoices, reconciliations, and payments using accounting systems

Maintained accurate financial records and creditor communications

Capitec Bank (Brooklyn, Pretoria) – Service Consultant

Dec 2011 – Jan 2013

Reason for Leaving: Left to pursue full-time studies

Delivered customer support, processed loans and credit applications

Handled POS transactions, data capturing, and account management

Resolved customer issues and supported day-to-day branch activities

Consulta Research (Centurion) – Junior Researcher

May 2011 – Dec 2011

Reason for Leaving: Found a better opportunity

Conducted outbound surveys and captured accurate customer data

Met precision targets and reported directly to Quality Assurance

Maintained updated customer records and performance benchmarks

Eskom (Emalahleni) – Service Agent

May 2009 – Mar 2011

Reason for Leaving: Retrenched

Handled inbound electricity fault reports and billing complaints

Dispatched technicians and tracked service ETAs

Provided support for account queries and emergencies

Kelly Industrial (Nelspruit) – Administrator / Recruiter

Jun 2007 – Mar 2009

Reason for Leaving: Retrenched

Conducted interviews, shortlisting, and reference checks

Processed payroll for weekly, fortnightly, and monthly staff

Managed UIF, PAYE, IOD, Bargaining Council, and personal loans

Captured timesheets and oversaw accurate admin processes

References available upon request

Contact this candidate