Customer Service Manager
Resume:
MBA/PROJECT MANAGEMENT BSRT(R)
*********@*****.***
Well-rounded and energetic professional with valuable experience seeks new
challenge and opportunity to apply skills
.
KEY AREAS OF EXPERTISE
Healthcare
Leadership and Training
Customer Service
Team Building
Standards of Conduct
Performance Leadership
Change Management
Radiology, Cardiology, and EP
Medical Documentation
Clinical Decision Making
Professional Profile
Versed in all aspects of project and personnel management. Results-orientated and high energy professional with a talent for leading by example and inspiring peak performance.
Organized and detail-oriented with diverse expertise; currently serving as Cardiac Cath Manager served as Radiological Technologist, Scrub Technician, Cardiovascular Specialist, Electrophysiology Tech and Sales Manager.
Dedicated to identifying and cultivating team members’ skills and talents to improve team performance and efficiency.
Communicates technical and complex information clearly and concisely; establishes and maintains strong working relationships. Implements new technology and stays current with up and coming developments
High-achieving professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
Proficient in multiple computer programs including but not limited to: PowerPoint, Microsoft Word, Excel, Microsoft Project, Outlook, Spreadsheets, and Kronos.
Employment History
St. Vincent Healthcare
Cardiac Cath Lab and Cardiovascular Manager 04/16- Present
Billings, MT
Maintain financial accountability for assigned departments; function within established budget
Combine ethical judgment with technical skills within the policy and legal guidelines of the institution; understand the legal, social, economic, and political forces, which influence the healthcare system.
Effectively direct cath lab associates through change management processes and facilitate the associates to achieve desired results reflecting the ideas and inputs.
Encourage and use positive human resource practices throughout the department including : mentoring, using performance management techniques – setting objectives, providing feedback, evaluating results, defining roles and responsibilities with direct reports, training and developing staff, using coaching and counseling to improve or sustain performance and make affective hiring, promotion, transfer, disciplinary, and termination decisions.
Participates in intradepartmental staffing talent acquisition. Recruited and hired team members to fill all positions in the unit.
Maintains positive working relationships between sites and SVH resources; coordinates and integrates services such as radiology, laboratory, infection control, safety, and information systems.
Remolded two cardiac suites and one EP suite to accommodate increasing patient volume.
Increased cardiac volumes by 9.4 % in the last year
Genesis Medical Staffing
Cardiovascular Technologist / Scrub Technician 09/2014- 04/2016
Billings Clinic Billings, MT
Performs Interventional Cardiovascular procedures to include but not limited to: Right and Left Heart Caths, Angioplasty, Stenting,
Implantation of devices including but not limited to: Permanent Pacemakers, Temporary Pacemakers BI V Pacemakers, and ICD devices.
Specialty devices including : Angiojet, Volcano, IVUS, Balloon pumps, and Rotarblader.
Preceptor / Mentor for new Employees.
Aureus Medical Group
Interventional Radiological Technologist / Scrub Technician 11/2012- 09/2014
Veteran Affairs Palo Alto Heath Care System
Performs Interventional Radiological procedures to include but not limited to: PICC lines, Biopsy’s, Port Placement, Venograms, Angiograms, and Tube Placements
Inventory re-orders and stocking supplies
Imaging and PACS
Charging Cases for procedures and Inventory
Radiation safety
Scheduling of staff for maximum lab efficiency
Radiological Technologist/Scrub Technician 03/2006 – 11/2012
HMA Hospital/Stringfellow/Riverview Memorial Hospital Anniston, AL
Maximize productivity by scrubbing in and maintaining a sterile work environment for all medical procedures
Key player who determines and arranges equipment necessary for each procedure; accurately document all procedures completed
Boost efficiencies by maintaining inventory control; stock supplies
Closure device deployment : Angioseal, Perclose, Starclose, and Minx
Radiological Technologist 12/2006 – 12/2009
Jacksonville Memorial Hospital Jacksonville, AL
Essential team player who performed X-rays and CT scans on inpatients, outpatients and emergency room patients
Radiological Technologist 05/2001 – 03/2006
Northeast Alabama Regional Medical Center Anniston, AL
Efficiently performed X-rays and CT scans on inpatients, outpatients and emergency room patients
Sales Manager 02/1998 – 05/2001
Alert Net/Brink Home Security Anniston, AL
Increased business development through strategic marketing strategies and individual and Business to Business sales; launched client credit reports
Demonstrated exceptional leadership qualities; coordinated client schedules and ensured excellent customer service
Additional Employment
Sales Associate, Olan Mills Anniston, AL 03/1997 – 02/1998
Affiliations and Awards
Member of the American Registry of Radiological Technologists Present
Member of the Nelles Nursing Scholarship Committee
Received Dr. Vaughn Award 08/2002
Education and Professional Development
Master Certificate IS/IT Project Management 2014
Villanova University
Master Certificate Six Sigma Green Belt IT 2014 Villanova University
Masters of Business Administration/Project Management 2013
Florida Institute of Technology
Bachelor of Science in Radiologic Sciences 2009
Midwestern State University Wichita Falls, TX
Associate of Applied Science in Radiologic Sciences 2002
Gadsden State Community College Gadsden, AL
FEMA / Emergency http://degreeinfo.elearners.com/gcu.htm Institute IS-100, IS-200, IS-700, and IS-800
ACLS Certified, American Heart Association
Basic CPR Certified, American Red Cross
Licensure
American Registry of Radiologic Technologists (ARRT) ID number 360657 ex 03- 2021
American Society of Radiologic Technologists (ASRT) member number 216349 ex 01-31-2021
State Radiology Licensure for the following states: Montana, Florida, and Texas
Jada Lane
Contact this candidate