Customer Service Food Safety
Resume:
JOHN M. CLAVERIA
************@*****.***
OBJECTIVE:
To be a part of an institution where I could utilize my technical expertise & skills and where I can
improve my capabilities and do my own share in strengthening your industry status.
WORKING EXPERIENCE:
Supervisor
(promoted from server)
M.H. Alshaya Co. - IHOP
JBR, Dubai
July 2012 – Sept 2019
Supervise daily dining operation
Ensure the total guest satisfaction
Handle customer complaints
Receiving and checking store supplies
Balancing and receiving daily cash sales and credit cards transaction
Preparing and balancing inventory report
Performing secondary responsibilities
Call Center Agent
Pilipinas Teleserv Inc.
Manila, Philippines
March 2010 – March 2011
Answers call professionally and respond to customer inquiries
Handle and resolve customer complaints
Provide customer product and service information
Encoding customer information
Route calls to appropriate resource
Follow up customer calls when necessary and provide feedback
Complete call log
Provide call report
Data Encoder
JRS Express
Manila, Philippines
February 2009 – 2010
Data entry clerk
Process customer information cards
Prepares and maintain client database
Answering telephone calls, checking emails
Verifying, correcting, updating and deleting unnecessary data before file entry.
Deciphering sloppy handwriting, faded text in encoding at database
Preparing invoice
Maintaining office machine and stationary inventory
Service Crew
Mc Donald’s-Northgate
Golden Arches Inc.
Manila, Philippines
Counter crew – taking orders & receive payment
Dining crew – cleaning tables, floors and assisting customers
On-the-Job-Training:
Customer Service Assistant
Airfreight 2100 Inc.
Philippines
EDUCATIONAL BACKGROUND:
Informatics International College
Bachelor of Science in Computer Science (Graduated)
2004-2008
St. Stephen’s High School
High School Diploma
1999-2003
CERTIFICATION:
Person in Charge Certificate
Front of the House Trainer
Food Safety Certificate
OTHERS SKILLS:
Proficiency in the use of Microsoft Word, Microsoft Excel, PowerPoint and Internet Explorer
Proficient in Verbal and Written Communication
PERSONAL DATA;
Birthday : January 01, 1986
Status : Married
Height : 5’6
Weight : 120 lbs.
Nationality : Filipino
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