Stephanie Gayle

Lubbock, TX ***** C: 806-***-**** E: adf3jc@r.postjobfree.com

Summary

I am dedicated at handling accounts and high volumes of customers.

Have a history of working hard to achieve and exceed expectations plus multi-tasking with leading as a team leader. Knowledge of recruiting new staff, handling customer complaints and creating implementing marketing plus promotional campaigns.

Skills

Budgeting

Payment collecting

Managing advertising packages

Strong lead development skills

Excellent communication skills

Revenue retention

Alcohol ordering

Anticipating guest needs

Suggestive selling

Safe serving knowledge

Outstanding customer service

Health codes compliance

Basic accounting

Food service

Marketing and sales experience

Balancing the cash register

Licensed

Service-oriented mindset

Excellent judgment

Team building

Courteous

Microsoft word & Excel

Experience

ACCOUNT MANAGER 04/2019 to Current

Angela's Spotless Cleaning (Angela Gayle) - Lubbock, TX

Updated account plans based on changing markets, customer conditions and competitor activity.

Achieved client loyalty through quality, productivity, service and proactive management.

Led region in new account establishment through effective cold calling.

Generated revenue each month

BARTENDER 08/2019 to 03/2020

Little Woodrows - Lubbock, TX

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Checked identification of customers to verify age requirements needed for purchase of alcohol.

Stocked bar with beer, wine, liquor and related supplies.

Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Prepared and served over number drinks per shift in high-volume fast paced environment.

Reduced inventory losses by creating new drink menu items to move older products.

Engaged in small talk with patrons to build rapport and earn repeat business.

WAITRESS 01/2017 to 07/2019

Walk On's - Lubbock, TX

Arranged each place setting attractively, using clean, chip-free plates and utensils.

Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.

Assisted kitchen staff with food counts by determining number of items required for complete service.

Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Maintained accuracy while handling payments, giving change and printing receipts to customers.

Increased sales of key menu items through effective upselling.

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Education and Training

South Plains College - Levelland, TX Associate of Science

Medical, 05/2020

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