Medical Assistant Customer Service

ANDREA J. BROWN

**** ******* ****** ***** *********, MI 48350 810-***-**** ****************@*****.*** PHLEBOTOMIST / LABORATORY ASSISTANT / HEALTHCARE PROFESSIONAL Energetic, resourceful, and detail-oriented individual with excellent qualifications, experience, and education to support phlebotomist and lab assistant activities/functions in diverse healthcare and medical settings. Skilled at working effectively independently and as part of a medical team in fast-paced environments to complete daily responsibilities and to meet/exceed performance expectations. Self-motivated with exceptional interpersonal skills to establish productive working relationships with patients, team members, and other healthcare professionals.

AREAS OF STRENGTH

Venipuncture Procedure / Steps Patient Communication/Support

Laboratory Processes / Protocols

Health Records/Documentation Obtaining Specimens / Samples

Infant Finger Sticks / Heel Sticks

Processing Specimens / Samples Patient Confidentiality / HIPAA

Healthcare/Medical Terminology

Laboratory and EKG Procedures Infection Control and Prevention

Patient/Family Communications

PROFESSIONAL EXPERIENCE

Phlebotomist, Great Lakes Medical Laboratory, Farmington Hills, MI 2019 – Present Provide excellent patient care in a professional healthcare setting.

● Input patient information into Lab Nexus, collect blood work, and Urine drug screens.

● Travel to different lab locations multiple times per week to cover for other phlebotomists.

● Collect Genesite genetic testing kits and perform phlebotomy responsibilities. Phlebotomist, Hurley Medical Center, Flint, MI 2015 – 2019 Fully responsible for demonstrating focus, attention to detail, and excellent phlebotomist skills to safely complete a broad range of phlebotomy responsibilities. Accountable for performing draws on infants, children, and adults, scanning/inputting patient information into EMR, calling in STAT blood work, and obtaining results for doctors.

● Ensure a safe, secure, and positive environment by following SOP's and complying with policies and protocols.

● Demonstrate excellent organization, time management, and multi-tasking skills with ability to prioritize tasks.

● Work well with team members and provide additional assistance as necessary to ensure quality patient care.

● Promptly address patient and team member needs/requests as well as resolve any issues or concerns quickly. Phlebotomist, Preventative Medicine Center, Flint, MI 2010 – 2015 Held accountable for displaying a high degree of initiative, strong coordination and time management skills, and excellent healthcare and medical knowledge while supporting patients and team members. Ensured phlebotomy, laboratory, and medical assistant activities/tasks were completed safely, thoroughly, and with a sense of urgency.

● Monitored individual performance to ensure the highest levels of productivity, efficiency, and customer service.

● Completed all tasks accurately including injections, taking vitals, and performing EKG technician activities.

● Exhibited ability to communicate effectively and used organization and prioritization skills to complete duties. Phlebotomist, Genesys Regional Medical Center, Grand Blanc, MI 2008 – 2010 Direct responsibility for applying teamwork, organization and coordination skills, and excellent communication abilities while safely completing phlebotomy functions. Traveled daily to different locations in Lapeer and Flint to draw blood from patients, order blood work on the computer, and process blood work for carriers to pick up.

● Accepted new assignments, responsibilities, and duties with a positive, cooperative, and team-oriented attitude.

● Established positive working relationships with patients, families, physicians, and other healthcare professionals.

● Managed daily workflow, established priorities, and ensured the timely completion of all duties/responsibilities.

EDUCATION

Phlebotomy Training Program / Licensed IV Tech, Phlebotomy Center Training, Garden City, MI Phlebotomy and EKG Technician Certification Program, American Medical Careers, Flint, MI Licensure / Certification:Licensed IV Technician, EKG Technician Certification, and Phlebotomy Certification

Computer:Microsoft Office Suite, EMR Systems, Databases, Medial System, Data Entry/Typing, Applications

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