Business Systems Analyst

Peter Mikic

New York, NY 609-***-**** *********@*****.***

Education

James Madison University – College of Business Harrisonburg, VA

B.B.A. Computer Information Systems May 2014

Major GPA: 3.58, Dean’s List

NYIM Training New York, NY

SQL Bootcamp Training and Certificate September 2019

Tableau Bootcamp Training December 2019

ITIL v3 Foundation Certification July 2017

IT Skills

SQL, Tableau, Axure RP, Cognos, Visio, Oracle RightNow, VB.net, PeopleSoft, VMWare, VirtualBox.

Model IT architecture using Flow Charts, Use Case Diagrams, User Stories.

Ability to write complex SQL queries and structure database designs.

SharePoint, MS Excel & PowerPoint, Azure DevOps, Microsoft Teams, Pentaho, Wordpress.

Experience

Spruce Technology Inc. New York, NY

Business Analyst 2017 – 2019

Analyzed business processes through document analysis, interviews, and workflow analysis to better understand client needs and project requirements.

Manipulated, processed, and normalized large amounts of data in Excel.

Designed and built intuitive interfaces, dashboards, and reports in Axure RP and Tableau.

Upheld quality and efficiency standards of project deliverables by maintaining continuous dialogues with IT staff and internal stakeholders.

Created & edited support documents including user stories, wireframes, requirements, and instructional manuals.

Educational Testing Service Ewing, NJ

Business Analyst 2014 - 2016

Developed, updated, and distributed data reports using Oracle SQL Developer, Pentaho, Cognos, Oracle RightNow, Minitab, Excel, and PowerPoint.

Produced data in multiple formats to analyze call center trends.

Liaison between project stakeholders and project development team for the successful implementation of a new BI system.

Assisted in the planning, requirements analysis, testing, and implementation of Oracle RightNow.

Eli Lilly and Company Bridgewater, NJ

Information Technology Intern Summer 2013

Collaborated with Business Analysts to create and execute test scripts for website implementation.

Tested the new company website: navigation, content, functionality and user friendliness.

Proposed solutions and recommendations to improve website quality while collaborating to address immediate and anticipated issues.

Portfolio Evaluations Inc. Warren, NJ

Business Development Intern Summer 2012

Utilized the Principia application and Morningstar data sheets to verify financial information and analyst data.

Examined and verified fund workbooks.

Created an organized and consolidated database of information on over 100 clients using Excel.

Verified information with external stakeholders via phone and email.

James Madison University Harrisonburg, VA

VB Tutor 2012 - 2014

Instructed students in creating applications using VB.net.

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