Registered Nurse Customer Service

CHARLENE TILGHMAN

*** **** ** **********, **, ***24

*************@***.*** Mobile: 617-***-****

EDUCATION

The George Washington University, Washington, DC

Accelerated Bachelor of Nursing December 2017

Hartwick College, Oneonta, NY

Bachelor of Science- Biology May 2012

CLINICAL EXPERIENCE

George Washington University Hospital October 2017- December 2017

Surgical/ Sub-Acute Unit Preceptorship Rotation- Washington, DC (175 hours)

•Provided direct continuity of care from admission to discharge for post-surgical patients

•Effectively administered prescribed medications and blood products and observed adverse reactions to medications and treatments

•Provided interpersonal relationships with patients, their families and staff through collaboration, active listening and therapeutic communication

Medical- Surgical Rotation II-Washington, DC (100 hours) January 2017- May 2017

•Integral health care team member charged with assessing patient needs, planning or modifying care and implementing interventions

•Assisted patients in performing activities of daily living and mobility to ensure comfort and overall well-being

•Utilized pharmacological and non-pharmacological management and treatment of various disorders and diseases

MedStar Washington Hospital Center August 2016 - December 2016

Medical- Surgical Clinical Rotation I- Washington, DC (70 hours)

•Demonstrated ability to work effectively in stressful situations through self- directed judgment skills

•Distinguished between normal and abnormal developmental and age-related physiological and behavioral changes in acute, critical, and chronic illnesses

•Monitored patient's vital signs and initiated corrective action whenever the patient displayed adverse symptomatology

•Utilized critical thinking skills to implement patient care plans and to anticipate patient needs

Advantage Nurse Care- Registered Nurse October 2019- Present

Needham, MA

Provides exceptional customer service to every patient to meet expectations and standards of the facility.

Responsible for assessing patients’ condition during every visit and addresses complex problems that are varied based on direct observation, knowledge and skill. Seeks assistance when confronted with difficult and/or unpredictable situations.

Sets priorities and organizes clinical work for ease of patient care.

Ability to work collaboratively with other healthcare professionals to determine healthcare needs of patients and families and improve the patient’s overall health outcomes.

Briarwood Rehab & Healthcare Center- Registered Nurse November 2019- May 2020

Needham, MA

Responsible for assessing the health care needs of twenty patients per shift in order to implement and evaluate health outcomes against patient care goals.

Demonstrates the ability to provide quality care by adhering to therapeutic standards and integrating theoretical knowledge with practical experience in caring for patients.

Develops relationships with patients and families that maintain and communicate trust and respect as a patient advocate.

Provides teaching & counseling on health maintenance and rehabilitation for discharge

Men’s Health Boston - Clinical Administrative Assistant July 2014 – September 2019

Chestnut Hill, MA

•Provides exceptional customer service, builds productive interpersonal relationships and resolves complex patient issues

•Displays excellent organization and multitasking skills for a fast paced clinical office under four providers

Moon River Senior Home Care- Nursing Assistant June 2017- September 2017

Ashburn, VA

•Provided companionship, emotional support and advocacy for improved care of the elderly population

•Cared for patients with diminished mental and physical capacity and monitored safety hazards in their homes for improved day to day functionality

CLINICAL SKILLS

Tracheotomy care Geriatric Care Bladder irrigation

Ventilator Care Admission/Discharge Planning Antibiotic therapy

Post-Operative Care Blood administration

Feeding Tube Care IV care

Basic Wound Care Medication administration

CERTIFICATION & TECHNICAL SKILLS

Massachusetts Nursing License: RN2331561 2019- 2020

CPR & First Aid certification/BLS- American Heart Association 2020- 2021

ACLS- American Heart Association 2018-2020

EHR Systems: Epic, Cerner, Point Click Care and EclinicalWorks

Technical Skills: Microsoft office applications

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