IT Manager

IT Manager Product Manager

QUALIFICATIONS PROFILE

Innovative, challenge-driven, and seasoned professional with expertise in global project management, process improvement, and digital transformation.

Expert at developing enterprise-wide strategies, solutions, and key initiatives to meet business needs and provide added-value. Adept at conceptualizing and executing enterprise models and processes. Efficient at supporting optimizations as well as establishing Agile project teams focused on upstream, downstream, and central functions. Strategic leader; recognized for the ability to supervise cross-functional teams toward business growth. Articulate communicator, effective at motivating and supervising teams while fostering a collaborative environment to ensure quality, efficiency, and timely delivery of projects. Proficient with Microsoft Office Suite, SAP, and collaboration tools.

AREAS OF EXPERTISE

Program/Product Planning and Execution

Application Implementation

Business-To-Enterprise (B2E)

Digital Market Solution

Business Requirements Gathering

Portfolio Management

System Integration and Transitions

Stakeholders Relations

PROFESSIONAL EXPERIENCE

Shell • Houston, TX

Digital Product Manager, Customer Centricity/Digitize Core Processes Jul 2018–Present

Develop and coordinate digital transformation program with stakeholders across multiple business areas as part of the overall program of work expected to deliver business value set worth $10B by the Executive Committee in Shell

Lead the development of initial round of digital opportunities including initiating value calculations

Create digital transformation program in the customer centricity and digitize the core process areas with key business stakeholders to provide a significant amount of business value using digital solutions, such as AI, Machine Learning, and robotics

New Business Development Lead, Digital Ventures Jan 2017–Jul 2018

Coordinated with New Energies Group in creating new or adjacent business models in Shell to capitalize on digital disruptions occurring in the market place

Served as digital subject matter expert for Jiffy Lube Fitcar project by establishing digital market solutions and support with roll out in US market along with Jiffy Lubes franchisees and other potential global markets

Digital Program Manager, Wells Sep 2017–Jul 2018

Played a lead role in managing company programs toward optimizations such as the following:

Digital projects for digital transformation and implementation valued at $50M in business benefit in 2018 as well as $500M throughout program life cycle in support to Wells business improvement plan; and

Wells Front End Digital Transformation program with focus on transition of global Well delivery process in the future using digital technologies.

Program Manager, Mobile Competence Center (MCC) Sep 2011–Dec 2016

Oversaw a multi-year investment program with business value worth over $10M per year to enable mobile technology for Shell’s employee base and executed external relations mobile strategy

Managed the business-to-enterprise (B2E) portfolio investment for all of Shell

Developed and streamlined the B2E mobile capabilities within the MCC by creating distinct programs, governance structures, and Agile project teams for downstream mobile sales, global commercial, upstream field services, external relations, and global functions productivity enablement

Cultivated relationships with stakeholders in diverse business areas as the program developed in five years

Established the overall strategy and vision for mobile in the Shell Group and multiple business groups which involve Wells, Global Commercial Sales, Marketing, External Relations, and Human Resource

Fostered supplier relations by handling all commercial aspects of supplier engagements and agreements with Key Application Suppliers and niche mobile vendors to ensure contracts were ready for delivery

Provided oversight and execution of Footprint and Sourcing program (sourcing strategy) for the MCC B2E organization

Handled the recruitment of over 20 staff in the Bangalore hub to replace external consultants and develop internal development capability, as well as the transitions from the external consultants to internal staff in 2016

Developed the mobile application delivery framework which involved setting standards for mobile development life cycle, mobile toolsets and practices, delivery capabilities, and governance

Delivered business requirements to the Central IT Mobile Connect Group to improve services such as internal app store, mobile virtual private network (VPN), and devices

Functioned as mobile sales program manager alongside with downstream global commercial sales to set and deliver a mobile strategy in the sales’ first organization

Key Accomplishments:

Succeeded in delivering six distinct projects supporting the $2.5M investment in 2016; as well as more than 50 applications to the Shell internal application store for four years

Contributed in the delivery of over $14M in business value in 2016 and over $12M in 2015 by developing a value measurement framework to assess the positive business impact from the overall B2E program

Project Manager, Global Functions May 2008–Aug 2011

Performed investigations and coordinated with multiple third-party vendors to provide solution for policy-based access to the Identity and Access Management application

Collaborated with key industry suppliers and partners in conducting a feasibility study to make recommendation and specification point solution based on the study; and with third-party suppliers in initiating the ability to gather and manage key data on accounts to secure compliance requirements

Assumed responsibility in optimizing business processes for contractor and functional accounts in accordance with new business requirements

Created a new attestation business process enabling evergreening of both account types

Streamlined key financial and payroll business processes toward the integration from Shell People to Services ERP (SAP) by overseeing project life cycle from business requirements through implementation

Key Accomplishments:

Fulfilled role as Services ERP (SAP) release manager in charge of planning and overseeing the implementation of two quarterly releases consisting of 33 small projects into the SERP production landscape

Drove efforts in the development and implementation of new release concepts for SERP; coordinated with stakeholders and gather insights; and implemented the process into a quarterly release schedule

Earlier Position Held:

Senior Supportability Consultant

EARLIER CAREER

Shell Energy • Houston, TX

Manager, Application/Infrastructure/Project

SITI • Houston, TX

Application Manager Team Lead

Mobil Oil Co/Star Enterprise (Texaco) • Dallas/Houston, TX

Individual Contributor

EDUCATION

Bachelor of Business Administration in Management Information Systems: Aug 1989

Texas A&M University • College Station, TX

PROFESSIONAL DEVELOPMENT

Certification

Project Management Professional Certification

Certified Scrum Master (Agile Project Management)

Training

Shell:

Mid-Level Leadership Program

Senior Leaders of Teams Program

ESI International:

Managing Projects in Organizations

Scheduling and Cost Control

Software Project Management

PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI)

Scrum Alliance

Scaled Agile Community

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